ERYK JOHNSON-HEEMSKERK
Customer Service Specialist
Victoria,BC
Summary
Friendly and approachable, with a knack for making customers feel at home. Ready to bring a positive attitude and a desire to go above and beyond to a dynamic team. Focused on creating enjoyable experiences and contributing to a welcoming work environment.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Professional Development Break
Self-Directed Learning
Victoria, BC
07.2022 - Current
- Engaged in a self-directed learning journey to deepen industry knowledge and stay abreast of emerging trends.
- Participated in online courses and workshops focused on enhancing customer service and hospitality management skills.
- Volunteered with local non-profits, gaining hands-on experience in community engagement and organizational skills.
- Developed a comprehensive understanding of health and safety protocols, furthering my commitment to workplace excellence.
- Cultivated a robust set of soft skills, including communication, time management, and adaptability, through various personal projects.
Customer Service Representative
Domino's Pizza
Victoria , BC
04.2022 - 07.2022
- Elevated customer satisfaction by expertly resolving service inquiries with a knowledgeable and amicable approach.
- Maintained composure under pressure, defusing challenging situations with professionalism.
- Advocated for customer needs, facilitating prompt resolutions by liaising with management.
- Informed customers about exclusive deals and company offerings, enhancing engagement.
- Ensured adherence to promotional, exchange, and security protocols.
Dishwasher and Food Preparer
Bin 4 Burger Lounge
Victoria , BC
11.2018 - 03.2020
- Upheld stringent food safety standards, preventing contamination and ensuring a hygienic work environment.
- Adapted skillset to meet evolving team and customer requirements.
- Thrived in a dynamic setting, consistently delivering quality service.
General Labourer
CD Specialty Cleaning and Restoration
Victoria , BC
10.2017 - 11.2017
- Executed high-quality finishes on concrete floors and marble countertops.
- Performed maintenance tasks including pressure washing and painting, enhancing property aesthetics.
- Implemented protective measures to safeguard surfaces during restoration projects.
Youth Leader
City of Victoria
Victoria , BC
06.2017 - 08.2017
- Fostered growth and leadership among youths through engaging mentorship.
- Supervised and guided participants in an outdoor camp, ensuring a safe and educational environment.
- Acquired and applied emergency response skills in a leadership capacity.
- Certified in First Aid and CPR, prepared to provide immediate care.
Education
High School Diploma -
Lambrick Park Secondary School
Victoria, BC2017
Skills
Strategic Communicator
Certification
Completed comprehensive training in CPR C, wound care, and the use of Automated External Defibrillators (AED) in 2016, equipping me with essential life-saving skills.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Development Break
Self-Directed Learning
07.2022 - Current
Customer Service Representative
Domino's Pizza
04.2022 - 07.2022
Dishwasher and Food Preparer
Bin 4 Burger Lounge
11.2018 - 03.2020
General Labourer
CD Specialty Cleaning and Restoration
10.2017 - 11.2017
Youth Leader
City of Victoria
06.2017 - 08.2017
Completed comprehensive training in CPR C, wound care, and the use of Automated External Defibrillators (AED) in 2016, equipping me with essential life-saving skills.
06-2016
High School Diploma -
Lambrick Park Secondary School
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