Eriza Adriano
Russell,MB
Summary
Personable professional offering demonstrated success in cultivating team-oriented environments. Focused on efficiently delivering quality service. Desire to bring hardworking nature, positive attitude and resilient abilities to new position with increased responsibility.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Tim Hortons Russell
11.2021 - Current
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Established rapport with regular customers by remembering their preferences and engaging them in friendly conversation when appropriate.
- Addressed guest complaints and resolved issues to promote satisfaction.
Assistant Store Manager
Starbucks, Philippines
03.2015 - 12.2018
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Barista /Supervisor
Starbucks, Philippines
07.2010 - 09.2015
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet , speak and remembering customer's' names or drink.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing pattern.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Diploma - Accounting And Payroll Administration
Global College of Business And Technology
Calgary, AB02.2025
Bachelor of Science - Hotel And Restaurant Management
College of The Holy Spirit
Manila, Philippines04.2002
Skills
- Accuracy and Efficiency
- Customer-Focused
- Quick Learner
- Team Player
- Positive attitude
Languages
English
Professional Working
Certification
December 17, 2021 - MTEC -"Clean it Right, Training for the Tourism, Hospitality and Retail Industry"
December 20, 2021 - MTEC - "Smart Choice Responsible Service certification"
March )8, 2030 - Safecheck Advanced Food Safety
Timeline
Food Counter Attendant
Tim Hortons Russell
11.2021 - Current
Assistant Store Manager
Starbucks, Philippines
03.2015 - 12.2018
Barista /Supervisor
Starbucks, Philippines
07.2010 - 09.2015
Diploma - Accounting And Payroll Administration
Global College of Business And Technology
Bachelor of Science - Hotel And Restaurant Management
College of The Holy Spirit
Similar Profiles
SHREYAS PATELSHREYAS PATEL
Assistant Manager / Baker at Tim HortonsAssistant Manager / Baker at Tim Hortons
Stacey Assiniwe-ManitowabiStacey Assiniwe-Manitowabi
Supervisor at Tim HortonsSupervisor at Tim Hortons
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Victor III Garcia De GuzmanVictor III Garcia De Guzman
Vehicle Maintenance Technician at Self EmployedVehicle Maintenance Technician at Self Employed
Carl LussierCarl Lussier
Owner/Construction Equipment Operator at LL excavating + truckingOwner/Construction Equipment Operator at LL excavating + trucking