Erin Wilson
Waterloo,ON
Summary
Hardworking and enthusiastic University Student working towards a B.A. in Sport Business and Psychology. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Looking for full time employment upon graduating in April.
Overview
3
3
years of professional experience
Work History
Server
Wildcraft
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Guest Service Administrator
Massage Addict
04.2022 - 08.2022
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Contacted customer service manager for critical issues needing immediate attention.
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Customer Service Representative
CORE Complex
07.2021 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Social Media Marketing/Assistant Athletic Trainer
Templ. Fitness
09.2021 - 12.2021
- Engaged positively with online community to glean insights and capitalize on learning opportunities.
- Generated ideas and innovated social media marketing strategies for different brands and platforms.
- Created and published professional, on-point and brand-specific promotional content to increase target audience engagement and channel growth.
- Monitored benchmarks to measure overall impact of social media campaigns.
- Assisted sport specific training for U16 Predators
- Bond and create meaningful relationships with potential and current members to support them as they work towards individual fitness goals
Administrative Assistant
BDO Canada
01.2021 - 08.2021
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Bachelor of Arts - Recreation And Sport Management
University of Waterloo
Waterloo, ON04.2024
Skills
- Attention to Detail
- Problem-Solving
- Time Management
- Critical Thinking
- Verbal and Written Communication
- Relationship Building
- Process Improvement
- Proficient in Microsoft Word and Excel
Languages
English
Timeline
Server
Wildcraft
05.2023 - Current
Guest Service Administrator
Massage Addict
04.2022 - 08.2022
Social Media Marketing/Assistant Athletic Trainer
Templ. Fitness
09.2021 - 12.2021
Customer Service Representative
CORE Complex
07.2021 - 04.2022
Administrative Assistant
BDO Canada
01.2021 - 08.2021
Bachelor of Arts - Recreation And Sport Management
University of Waterloo
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