Laura Garcia
4268 Varsity St, Ventura
Summary
Experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes.
Experienced with patient care and daily living assistance as a CNA from 2022-present. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Able to provides assistance with ADL's, personal hygiene, emotional support, feedings, and bathing.
A driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Dynamic and engaging professional with a proven track record in delivering exceptional customer service and team leadership, notably at McDonald 2017-2020 as a guest experience leader, 805 bar and grilled cheese 2021-2022, and Olive Garden 2022-2024. Excelled in conflict resolution and relationship building, while demonstrating adeptness in multitasking and maintaining high energy. Recognized for quick learning abilities and detailed-oriented approach, consistently enhancing customer satisfaction and team efficiency.
Overview
10
10
years of professional experience
Work History
Server
805 Bar And Grilled Cheese/ Copa Cubana
02.2020 - Current
- Greet and welcome guest
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Provide excellent customer service in a fast pace work environment
- Serve food and drinks to guests
- Process payments and close our tables
- Trained new crew on best approaches/ strategies
- Closed restaurant and prepared restaurant for opening shift
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Thanked customers and encouraged them to come again :)
Guest Experience Leader
McDonalds
11.2018 - 10.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Took orders and cashed people out
- Managed drive through
- Made all specialty drinks
- Trained new crew members
- Cleaned tables and constantly checked up on customers dining inside
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Volunteer Activities Coordinator
Lexington Retirement Home
01.2015 - 03.2021
- Organized activity storage closets
- Engaged and talked with Residents
- Brought residents downstairs to dinner, then later, back to their room
- Coordinated Friday Trivia
- Attended and helped during activities such as painting, jewelry making, and movie nights.
- Gave manicures every Friday
- Organized Seasonal events
- Ensured residents were happy and had everything they needed
CNA
Ventur Post Accute
05.2023 - 01.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
GED -
Ventura College
Ventura, CAHigh School Diploma -
Buena High School
Ventura, CA06.2020
Skills
- Task prioritization
- Patient assessments
- Clinical judgment
- Able to communicate effectively
- Relationship Building/ team player
- High Energy and Stamina
- Able to multitask quickly and efficiently
- Detail-Oriented
- Quick learner
- Direct patient care
- ADL assistance
- Medical documentation
- Patient feeding
- Basic nursing care
- Compassionate and caring
- Attention to detail
- ADL assistance
- Medical documentation
- Patient feeding
- Basic nursing care
- Compassionate and caring
- Attention to detail
- ADL assistance
- Medical documentation
- Patient feeding
- Basic nursing care
- Compassionate and caring
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA
Ventur Post Accute
05.2023 - 01.2024
Server
805 Bar And Grilled Cheese/ Copa Cubana
02.2020 - Current
Guest Experience Leader
McDonalds
11.2018 - 10.2020
Volunteer Activities Coordinator
Lexington Retirement Home
01.2015 - 03.2021
GED -
Ventura College
High School Diploma -
Buena High School
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