Summary
Overview
Work History
Education
Skills
Websites
References
Volunteer Experience
Languages
Timeline
Generic

Erika Maria Romero Romero

Winnipeg,Canada

Summary

Professional Business Administrator with eight years of experience as a customer advisor and customer service representative. Passionate and hard-working in facing the challenges of the banking industry through the delivery of memorable experiences, personalized financial advice, building relationships with clients and contributing to the achievement of objectives aligned with the mission and vision of the organization.

Overview

10
10
years of professional experience

Work History

Sales associate

Joe Fresh
01.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.

Business Manager

MiBanco Bank
03.2023 - 10.2023
  • Build and maintain strong client relationships through regular communication and follow-up, ensuring high client satisfaction and retention..
  • Provide information to customers about different products and services, offering them in a personalized way and appropriate to their needs.
  • Developed targeted marketing initiatives for local events, increasing brand visibility within the community.
  • Evaluate the financial status of each client to minimize the risk of loss

Key Achievement

  • Achieved sales goals by consistently meeting 95% of assigned monthly quotas through strategies such as referrals and customer follow-up.
  • Played a role fundamental to exceeding sales targets through team work.

Commercial Manager

Novaventa
11.2018 - 02.2023
  • Drive sales through effective customer engagement, product knowledge, and personalized recommendations.
  • Collaborate on various projects within from promotional events to seasonal displays and marketing initiatives.
  • Ensure the success of each campaign by creating strategies for retaining and bonding new customers.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.


Key Achievement

  • Successfully managed a portfolio of 1500 clients, consistently achieving or exceeding sales targets.
  • Recognized as best sales manager for the second consecutive year.


Assistant Manager

Bank Contactar
03.2015 - 02.2018
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Monitored cash intake and deposit records through cash counts reducing discrepancies.


Key Achievement


  • Recognized as better assistant manager a level national.
  • Increased client portfolio by 25% on monthly.

Education

No Degree - Marketing Management

University of Winnipeg
Winnipeg
11-2025

Skills

  • Proactive client engagement and relationship management
  • Financial product knowledge and solution delivery
  • Digital tool and technology demonstration
  • Problem resolution and decision-making
  • Excellent communication and teamwork
  • Risk management
  • Sales and cross-selling expertise
  • Time management
  • Cash handling

References

Available upon request.

Volunteer Experience

  • Volunteer Representative Assistant, Congress Women MB, 03/01/24
  • Volunteer Summer Preschool, Church of the Rock MB, 07/01/24

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Sales associate

Joe Fresh
01.2024 - Current

Business Manager

MiBanco Bank
03.2023 - 10.2023

Commercial Manager

Novaventa
11.2018 - 02.2023

Assistant Manager

Bank Contactar
03.2015 - 02.2018

No Degree - Marketing Management

University of Winnipeg
Erika Maria Romero Romero