Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Affiliations
Certification
Timeline
Generic

Chara-kay Wanliss

Brampton,ON

Summary

Motivated and detail oriented professional with experience in retail services seeking a position as merchandising clerk. Skilled in customer service,inventory management,product presentation with a strong ability to analyze sales trend and support business goals. Developed skills in fast-paced retail environments and committed to leverage these skills with proven ability to adapt quickly, multitask effectively with a high standard of accuracy.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales Associate PartTime

Joe Fresh
09.2024 - Current
  • Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Execute efficient point of sale transactions
  • Achieve monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Help customers locate products and checked store system for merchandise at other sites.
  • Prepare merchandise for sales floor by pricing or tagging.

Snr Customer Service Representative

First Caribbean International Bank
01.2014 - 04.2022
  • Updated and maintained office policies and procedures
  • Updated and monitored the complaints database
  • Provided detailed information to internal and external clients on Corporate details and international regulations on matters concerning new products and procedures
  • Liaised with administrative managers to handle requests
  • Liaised with all relevant departments to obtain information and trace documents
  • Implemented client relationship strategies
  • Maintained a log of customer service activities and updated records accordingly
  • Monitored compliance with information security and awareness anti-money laundering policies
  • Exceeded sales targets in credit products and provided backup for credit specialists
  • Made recommendations on restrictions based on fraudulent activity identified

Customer Care Agent

Cable and Wireless Jamaica Ltd
11.2007 - 01.2014
  • Delivered comprehensive technical support for IoT devices, encompassing computer systems, mobile devices, and circuit boards
  • Cultivated exceptional customer experiences by providing high-quality support and resolving technical issues promptly and effectively
  • Maintained meticulous records and efficiently managed client fault reports to ensure timely resolution within prescribed service level agreements

Secretary

AJ Barret Real Estate Consultancy Ltd
07.2006 - 11.2007
  • Managed day-to-day operations of real estate business unit
  • Scheduled appointments and organized calendar
  • Maintained accurate bookkeeping entries and verified information for precision
  • Submitted and reconciled expense reports
  • Produced property valuation reports for clients
  • Collected valuation fees
  • Tracked client receivables on a daily schedule
  • Balanced company accounting transactions
  • Deposited funds securely in the Bank vault

Office Administrator (summer Job)

Charlemont High School
07.2002 - 08.2004
  • Proficiently analyzed office administration and bookkeeping tasks, ensuring accurate financial records and timely documentation
  • Streamlined procurement processes by sourcing office supplies and optimizing inventory levels for cost savings
  • Implemented and maintained a well-organized filing system
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Education

Post Diploma - Financial Services Management

The Jamaica Stock Exchange
Kingston, Jamaica
09-2020

Diploma - High School Teaching

Sam Sharpe College
Montego Bay, Jamaica
06-2012

BBA - Human Resource And International Business

University of Technology
Kingston, Jamaica
11-2006

Skills

  • Exceptional customer service
  • Excellent at report writing
  • Strong communication skills
  • Strong interpersonal skills
  • Payment processing
  • Point of sale operation
  • Professional demeanor
  • Merchandise display
  • Relationship selling
  • Order processing
  • Sales expertise
  • Policy and procedure adherence
  • Inventory control
  • Problem-solving skills
  • Time management
  • Excellent people skills
  • Verbal/written communication
  • Teamwork and collaboration
  • Strong organizational skills
  • Customer needs assessment
  • Cash register operation
  • Multi-tasking strength

Languages

English
Native or Bilingual
French
Limited Working

Hobbies and Interests

  • Reading
  • Literature
  • Traveling
  • Cultural Business

Affiliations

  • Swim Club

Certification

  • Visual Merchandising Certificate – Alison Courses Online
  • CPR/First Aid Certificate and Card - National CPR Foundation, Canada
  • Food Handlers Permit ,Advanced Food Safety Course - Safecheck, Canada

Timeline

Sales Associate PartTime

Joe Fresh
09.2024 - Current

Snr Customer Service Representative

First Caribbean International Bank
01.2014 - 04.2022

Customer Care Agent

Cable and Wireless Jamaica Ltd
11.2007 - 01.2014

Secretary

AJ Barret Real Estate Consultancy Ltd
07.2006 - 11.2007

Office Administrator (summer Job)

Charlemont High School
07.2002 - 08.2004

Post Diploma - Financial Services Management

The Jamaica Stock Exchange

Diploma - High School Teaching

Sam Sharpe College

BBA - Human Resource And International Business

University of Technology

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Chara-kay Wanliss