Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Viyan Issa

Vancouver,Canada

Summary

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Joe Fresh
01.2020 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service, Cashier

Real Canadian Superstore
01.2019 - Current
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Warehouse Lead, Customer Service

Nada Grocery
01.2022 - 01.2023
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.

Cashier

SuperMarket
01.2017 - 01.2018

Education

Women at Work Tourism Training Program -

Vancouver Community College
12.2020

Continuous English Instruction -

Vancouver Community College
12.2022

Skills

  • Customer service
  • Recordkeeping and file management
  • MS office
  • Information management
  • Technical documentation
  • Critical thinking
  • Problem-solving

Certification

  • Food Safe level 1, 2023
  • Superhost, 2024
  • Occupational First Aid level 1, 2025
  • Retail Management Certificate - Western Association of Food Chains (WAFC).

Languages

English
Arabic
kurdish

Timeline

Warehouse Lead, Customer Service

Nada Grocery
01.2022 - 01.2023

Sales Associate

Joe Fresh
01.2020 - Current

Customer Service, Cashier

Real Canadian Superstore
01.2019 - Current

Cashier

SuperMarket
01.2017 - 01.2018

Continuous English Instruction -

Vancouver Community College

Women at Work Tourism Training Program -

Vancouver Community College

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Viyan Issa