Erika Kropf
Guelph,ON
Summary
Efficient professional recognized for high productivity and effective task management. Proficient in shelving, cataloging, and document organization, leading to streamlined workflows. Expertise in customer service, digital literacy, and inventory oversight drives operational efficiency. Strong communication and teamwork skills enhance service delivery and support.
Overview
28
28
years of professional experience
Work History
Court and Client Representative
Ministry of the Attorney General
Milton/ Guelph/ Brantford, Ontario
07.2003 - 10.2021
- Facilitated court proceedings through collaboration with legal professionals.
- Monitored compliance with court orders and legal requirements.
- Trained new staff on procedural standards and court protocols.
- Processed paperwork for warrants, including arrest and search warrants.
- Maintained case records, ensuring accuracy of judgments and sentencing orders.
- Assisted in managing jury pools, handling selection, orientation, and payment processing.
- Verified accuracy of case information prior to hearings or trials.
- Provided clerical support by preparing correspondence, memos, and court documents.
Customer Service Representative
LCBO
Guelph, Ontario
07.2015 - 10.2017
- Assisted customers with product inquiries and provided personalized recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean, organized sales floor to enhance shopping experience.
- Handled customer complaints with professionalism and empathy to ensure resolution.
- Monitored inventory levels and restocked shelves to meet demand.
- Participated in training sessions to improve product knowledge and service skills.
- Promoted high customer satisfaction by addressing issues promptly and effectively.
- Identified upselling opportunities based on customer needs to drive sales.
Guest Services Assistant
Sheridan Nurseries
Glen Williams, Ontario
04.2015 - 06.2017
- Responded promptly to customer inquiries about products and services.
- Identified customer needs efficiently, enhancing overall satisfaction.
- Provided exceptional service during face-to-face and phone interactions.
- Assisted with requests and answered questions to support customer satisfaction.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Engaged customers using effective interpersonal skills to foster positive relationships.
- Utilized software tools to streamline processes and improve performance.
- Managed inventory by monitoring stock levels and placing orders as required.
Autism Support Associate
Kerry's Place Autism Services
Orangeville, Ontario
05.2014 - 03.2015
- Facilitated daily living activities and communication skills for individuals with autism.
- Collaborated with families to design personalized care plans tailored to client needs.
- Conducted assessments to evaluate progress and identify client requirements.
- Maintained comprehensive documentation of client interactions and progress reports.
- Participated in team meetings to enhance client care strategies and improve outcomes.
- Instructed clients in essential life skills such as hygiene, meal preparation, and budgeting.
- Implemented positive reinforcement techniques to promote desired behaviors effectively.
- Organized recreational activities that foster physical fitness and social engagement among participants.
Mental Health/Crisis Intervention/Drug Court Counselor
Canadian Mental Health Association
Halton Region/ Cochrane-Timiskaming District
02.1994 - 08.1998
- Facilitated individual and group counseling sessions for court-involved clients.
- Delivered crisis support to individuals experiencing mental health emergencies.
- Assessed client needs using active listening and empathy to inform care.
- Collaborated with legal professionals to ensure adherence to court mandates.
- Educated clients about substance use disorders and recovery resources.
- Coordinated referrals to community resources, promoting sustained support for clients.
- Maintained precise case records while upholding legal and ethical guidelines.
- Encouraged participation in self-help groups as part of comprehensive recovery plans.
Education
Bachelor of Arts - Humanities- English, History, Sociology
University of Toronto
Toronto, ONSocial Services Worker And Indigenous Studies
Northern College of Applied Arts And Technology
South Porcupine, ONAutism Behavioural Science
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
Detail oriented
Archival management and cataloging
Information retrieval
Customer relationship management
Inventory management
Communication skills
Problem solving and collaboration
Public speaking and community outreach
Shelving accuracy and catalog maintenance
Affiliations
Gardening, Antiquing and Curating
Community Engagement and Advocacy
Community Choir
Endurance swimming
Veracious reader of old school book in hand, and audiobooks with particular interest in Can Lit, non-fiction on current affairs, and literary fiction.
Timeline
Customer Service Representative
LCBO
07.2015 - 10.2017
Guest Services Assistant
Sheridan Nurseries
04.2015 - 06.2017
Autism Support Associate
Kerry's Place Autism Services
05.2014 - 03.2015
Court and Client Representative
Ministry of the Attorney General
07.2003 - 10.2021
Mental Health/Crisis Intervention/Drug Court Counselor
Canadian Mental Health Association
02.1994 - 08.1998
Bachelor of Arts - Humanities- English, History, Sociology
University of Toronto
Social Services Worker And Indigenous Studies
Northern College of Applied Arts And Technology
Autism Behavioural Science
Conestoga College Institute of Technology And Advanced Learning