Summary
Overview
Work History
Education
Skills
Timeline
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Erick Yong

Surrey,BC

Summary

Diligent individual with excellent telecommunication abilities with impressive attention to detail and systematic approach to meeting all needs with a high communications support focus. Adept at working quickly to understand, document and resolve concerns, driving satisfaction while meeting demanding objectives. Proficient in emergency dispatching procedures with experience assisting law enforcement with investigations.

Overview

20
20
years of professional experience

Work History

Surveillance Operator

Gateway Starlight Casino
New Westminster, BC
12.2021 - Current
  • Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
  • Enforced adherence to gaming regulations, company policies and procedures.
  • Submitted highly detailed surveillance reports, carefully documenting all activity using Itrack and Microsoft Excel.
  • Monitored financial transactions for errors and over-payments to produce real-time reporting.
  • Maintained records of all detected violations or incidents for future reference.
  • Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
  • Investigated potential security breaches with the use of CCTV cameras.
  • Provided assistance during emergency situations such as fire alarms, medical emergencies.
  • Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.
  • Maintained constant communication with other members of the team via radio or telephone while on duty.

Lead Operator/Supervisor

Bailey West Inc.
Surrey, BC
01.2006 - 12.2021
  • Communicated professionally and effectively with all levels of employees.
  • Ensured accurate completion of logs books and inspection reports.
  • Maintained assigned equipment, performed daily inspections to ensure compliance with operational and safety requirements.
  • Created detailed reports regarding inventory levels, shipment tracking information, and other relevant data.
  • Collaborated with other departments to coordinate replenishment activities as required.
  • Worked closely with purchasing staff to ensure timely delivery of materials and supplies.

Education

Business - Real Estate Division

UBC
Vancouver, BC

Anti-Money Laundering Certificate

Union Shop Steward Level 1 & 2

Skills

  • Reliable & Trustworthy
  • Excellent written and verbal communication skills
  • Technologically Savvy
  • 10 Code system experience
  • Data Entry Specialist
  • Critical Thinking
  • Telecommunications and Surveillance specialist
  • Providing Clear Directions
  • Emergency Response Procedures
  • Documentation and Reporting

Timeline

Surveillance Operator

Gateway Starlight Casino
12.2021 - Current

Lead Operator/Supervisor

Bailey West Inc.
01.2006 - 12.2021

Business - Real Estate Division

UBC

Anti-Money Laundering Certificate

Union Shop Steward Level 1 & 2

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Erick Yong