Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Clugston

Calgary,AB

Summary

Dynamic professional with a proven track record at Elections Alberta, enhancing staff productivity through effective training and coaching. Skilled in document preparation and verbal communication, I excel in optimizing operations and customer engagement. Demonstrated ability to improve project completion rates by prioritizing and solving problems efficiently.

Overview

7
7
years of professional experience

Work History

Office Administrative Assistant

Rockyview Alliance Church
01.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Trainer

Elections Alberta
03.2023 - 06.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Greenhouse Worker

Golden Acre Home & Garden
04.2022 - 06.2022
  • Unloaded plants and nursery items from delivery trucks.
  • Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
  • Enhanced plant growth by implementing effective watering and fertilization techniques.
  • Ensured optimal growing conditions with diligent monitoring and adjusting of temperature, humidity, and lighting levels.
  • Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
  • Conducted thorough inspections for pests or diseases to maintain healthy plant populations.
  • Assisted customers with finding requested plants and flowers.

Deputy Returning Officer

Elections Canada
03.2019 - 05.2019
  • Reduced wait times for voters by optimizing staffing levels and strategically scheduling breaks for team members.
  • Helped maintain an orderly voting environment by enforcing rules regarding political signage and campaign activities near the polling station.
  • Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
  • Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.
  • Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.

Enumerator

Census Canada
09.2018 - 10.2018
  • Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
  • Increased efficiency in data entry by accurately inputting collected information into the designated database system.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.

Education

ACCESS Program - Biblical And Theological Studies

Canadian Bible College
Regina, SK
05.2002

High School Diploma -

Fort William Collegiate Institute
Thunder Bay, ON
06.2000

Skills

Verbal Communication

Schedule Management

Document Preparation

Scheduling appointments

File Organization

Telephone reception

Customer Engagement

Computer Proficiency

Strong Problem Solver

Customer and client relations

Microsoft PowerPoint

Training and coaching

Languages

English
Full Professional

Timeline

Trainer

Elections Alberta
03.2023 - 06.2023

Greenhouse Worker

Golden Acre Home & Garden
04.2022 - 06.2022

Deputy Returning Officer

Elections Canada
03.2019 - 05.2019

Enumerator

Census Canada
09.2018 - 10.2018

Office Administrative Assistant

Rockyview Alliance Church
01.2018 - Current

ACCESS Program - Biblical And Theological Studies

Canadian Bible College

High School Diploma -

Fort William Collegiate Institute

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Erica Clugston