Eric Tremblay
Labrador City,Canada
Summary
Accomplished sales and technical support professional with a proven track record in delivering comprehensive solutions. Skilled in building strong client relationships and enhancing operational efficiency through effective communication and tailored strategies.
Overview
9
9
years of professional experience
Work History
Sales and Technical Support
Ormac Industrial Supply
Labrador City, NL
05.2021 - Current
- Deliver comprehensive sales and technical support to mining clients in Labrador City, specializing in parts and service for product lines including Lincoln Lubrication, Graco, Enerpac, Rad Tools, B&D Manufacturing, and Flexco belt cleaners.
- Quote, sell, install, and support multiple industrial product lines, ensuring client satisfaction and operational efficiency.
- Build strong client relationships through tailored solutions, addressing specific maintenance and reliability needs.
Manager
Carol Lake Hydraulic and Machining
Labrador City, NL
02.2020 - 05.2021
- Managed daily shop operations, overseeing scheduling, repairs, parts ordering, and employee management for a high-volume hydraulic and machining facility.
- Fostered a strong safety culture, ensuring compliance with industry standards and minimizing workplace incidents.
- Maintained regular client communication, providing updates on job statuses and ensuring timely delivery of services.
Rock Drilling Tool Technician
Epiroc Canada
Labrador City, NL
10.2016 - 02.2020
- Captured and analyzed drilling performance data, focusing on drill bit wear conditions to inform product improvements.
- Collaborated with engineering teams to test new products and implement design changes, driving continuous innovation.
- Communicated findings and recommendations to enhance drilling efficiency and tool reliability for mining operations.
Education
Secondary High School Diploma -
École Secondaire Népisiguit (ESN)
Bathurst, NB01.2002
Skills
- Python and JavaScript
- React and SQL/NoSQL databases
- Cloud services (Azure, Google)
- CAD design and 3D printing
- CNC machining
- Communication skills
- Problem-solving and troubleshooting
- Process optimization
- Client relationship management
- Performance analysis and sales forecasting
Achievements And Affiliations
- Rio Tinto Pioneering Pitch Contest Winner, 2018, Awarded $250,000 to develop and test a prototype for an innovative hydraulic tool for drill bit changeouts on mining drills.
- Autodesk Sheetmetal Design Challenge Winner, 2017, Designed a Dodge 2500 truck bumper, earning a trip to Autodesk Pier 9 Innovation Center in San Francisco to build the model.
- Co-Founder and Director, The Shed Labrador Inc., Secured $400,000 in funding to establish a makerspace in Labrador City, NL, fostering innovation and community engagement.
- Volunteer Hockey Coach, Support youth development through coaching in Labrador City.
References
Available upon request.
Languages
English
Professional
French
Professional
Timeline
Sales and Technical Support
Ormac Industrial Supply
05.2021 - Current
Manager
Carol Lake Hydraulic and Machining
02.2020 - 05.2021
Rock Drilling Tool Technician
Epiroc Canada
10.2016 - 02.2020
Secondary High School Diploma -
École Secondaire Népisiguit (ESN)
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