Enxhi Bashi
Montreal,QC
Summary
Motivated and detail-oriented student ready to apply my academic knowledge and technical skills in a professional setting. With experience as a laboratory technician, I’ve developed expertise in data management, specialized software, and problem-solving. My studies in Political Science have strengthened my analytical, communication, and information management skills, while enhancing my understanding of social and political issues. I thrive under pressure, adapt quickly to new challenges, and am committed to contributing to organizational goals with high-quality work.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Jean-Coutu
06.2020 - Current
- Answered telephones to respond to questions or requests.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Mixed pharmaceutical preparations according to written prescriptions.
- Prepared and processed medical insurance claim forms and records.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Customer Service Representative
The Brick
01.2020 - 05.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Retail Sales Associate
Best Buy
06.2018 - 11.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered questions about current promotions and resolved issues according to store policies.
Education
Bachelor of Arts - Political Science
Université De Montréal
Montreal, QC04-2025
Quebec College Diploma - Applied Social Sciences And Humanities
Cegep André-Laurendeau
Montreal, QC12.2021
Skills
- Relationship Building
- Organizational Skills
- Problem-solving skills
- Team collaboration
- Microsoft Office Suite
Accomplishments
- Pharmacy Technician-Earned a Pharmacy Technician Certification
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Seller Support Associate- Recognized as Employee of the Month for outstanding performance and team contributions.
- Seller Support Associate- Consistently maintained high customer satisfaction ratings.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Pharmacy Technician
Jean-Coutu
06.2020 - Current
Customer Service Representative
The Brick
01.2020 - 05.2020
Retail Sales Associate
Best Buy
06.2018 - 11.2019
Bachelor of Arts - Political Science
Université De Montréal
Quebec College Diploma - Applied Social Sciences And Humanities
Cegep André-Laurendeau
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