Endurance Alekwe
Montreal,Canada
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about leadership skills and to advance professionally. Holds quality and teamwork in high esteem Flexible Team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with ten years of experience and customer information registers. Offering exceptional communication and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team member
Guaranty Bank Plc(GTCO)
04.2012 - 04.2013
- Release of ATM cards to customers following the TAT
- Collaborated with my team member to resolve customer's complaint on debit without dispense
- Managed the store room and ensured it meets the Audit-standard
- Assisted customers in setting up their online banking App.
Customer Support Specialist
Fidelity Bank Plc
05.2019
- Liaise with high priority clients over email and calls to manage and resolve complex payment issues including disputes, fraudulent transactions, and provide effective resolutions
- Managing new client onboarding including verification of client's account in accordance with KYC regulations for compliance approval
- Resolving Customers complaint within the specified TAT
- Managing and maintaining new account
- Ensure best practices in rendering services to customers
- Inform and Educate customers on how to use banks E-Banking Products
- Prepare correspondence to and on behalf of customers
- Preparation of reference letters to Embassy's and other Banks
- Reactivation of dormant and inactive account
- Issuance of Dollar/Naira/Euro/GBP debit/credit cards to customer
- Transfers of account from one business office to another.
Funds Transfer Officer
Fidelity Bank Plc
01.2014
- Processing of Form-A, Form-M, Form-Q, Form-NXP
- Processing of customer's PTA/BTA
- Processing of federal Government levy (customs duty payment, licence fee payment, auction fee payment)
- Issuance of manager's cheque
- Processing of states taxes and levies
- Processing of Auto-reg (vehicle registration)
- Processing of other banks cheque using the truncation portal
- ATM loading and reconciliation
- Processing of AIR-ticket bookings.
Education
Attestation of college studies -
Status: in view
Bsc in Computer Science -
Skills
- Customer service
- Book-keeping
- MS Office Suite
- Attention to Detail
- Documentation and Recordkeeping
- Parts Labeling
- Safety Understanding
- Product Knowledge
- Equipment Maintenance
Certification
- The Fundamentals of Digital Marketing -Certificate of Achievement (GOOGLE Digital Skills for Africa)
- Business Analysis School-Certification in Business Analysis Core Concepts Masterclass
- Business Analysis School-Certification for completing the 3Ps of Business Analysis
- Business Analysis School-Certification for participating in the business analysis masterclass training.
Training
Title: Customer Service Specialist/ Business Analyst
Affiliations
- Excellent in book keeping
- Excellent in time management
- Excellent in organizational skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist - Fidelity Bank Plc
05.2019
Funds Transfer Officer - Fidelity Bank Plc
01.2014
Team member - Guaranty Bank Plc(GTCO)
04.2012 - 04.2013
Trebas Institute - Attestation of college studies,
National Open University of Nigeria - Bsc in Computer Science,
- The Fundamentals of Digital Marketing -Certificate of Achievement (GOOGLE Digital Skills for Africa)
- Business Analysis School-Certification in Business Analysis Core Concepts Masterclass
- Business Analysis School-Certification for completing the 3Ps of Business Analysis
- Business Analysis School-Certification for participating in the business analysis masterclass training.
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