Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
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Mustapha Bachkiri

Montreal,Canada

Summary

Experienced in team leadership with a proven track record of processing transactions and providing exceptional customer assistance. Dedicated to resolving issues, answering customer inquiries, and efficiently handling customer transactions. A creative problem-solver with a strong background in delivering top-notch customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Head Assistant Manager

Mr. Puffs (Vieux-Port)
12.2024 - 01.2025
  • Recruit, train, and supervise staff, fostering a positive work environment and ensuring team members deliver exceptional customer service.
  • Implement and uphold high standards of customer service, ensuring customer satisfaction and loyalty.
  • Develop and execute strategies to increase sales and meet revenue targets.

Cashier

Mr. Puffs (Vieux-Port)
05.2023 - 12.2024
  • Prior to my promotion to my role as a Head Manager, I took customer orders, processed payments, and ensured timely and accurate delivery of orders, maintaining a positive and friendly interaction with customers.
  • Adapted to high-traffic periods and remained calm under pressure, ensuring efficient service during peak hours.

Technicien Réseaux et Télécommunications

VirginPlus
12.2022 - 04.2023
  • Installed, configured, and maintained telecommunication equipment and services, ensuring a seamless setup for customers.
  • Identified and resolved network-related problems, including connectivity issues and service disruptions, to maintain reliable communication services.
  • Diagnosed and resolved technical issues related to cable television, internet, and phone services, both remotely and on-site.
  • Maintained accurate records of installations, repairs, and customer interactions, contributing to a comprehensive database for future reference.
  • Effectively communicated technical information to customers in a clear and understandable manner, providing guidance on equipment usage and issue resolution.

Education

Postgraduate - Computer Engineering Technician

ESIDEM - École Supérieure Internationale de Montréal
Montreal, QC
09.2023

Skills

  • Customer Service
  • Multitasking
  • Microsoft Excel
  • Communication
  • Adaptability
  • Time Management

Certification

  • Google IT Support Certificat Professionnel
  • Microsoft Technology Associate (MTA)
  • Cisco Certified Network Associate (CCNA)

Languages

French
English
Arabic
Spanish

Hobbies and Interests

  • Networking/IT Communities
  • Football
  • Cars
  • Racing
  • Coding
  • Marketing

Timeline

Head Assistant Manager

Mr. Puffs (Vieux-Port)
12.2024 - 01.2025

Cashier

Mr. Puffs (Vieux-Port)
05.2023 - 12.2024

Technicien Réseaux et Télécommunications

VirginPlus
12.2022 - 04.2023

Postgraduate - Computer Engineering Technician

ESIDEM - École Supérieure Internationale de Montréal

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Mustapha Bachkiri