Detail-oriented Business Analyst with over 5years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
A highly analytical and detail-oriented business analyst and relationship manager with over 10 years’ work experience in analyzing business processes, and business policies, in the financial services industry. Leveraging analytical and problem-solving skills to drive business growth by identifying areas of improvement. Very skilled in gathering and documenting business requirements, conducting feasibility studies, and creating detailed reports. Effectively multi-task in a fast-paced environment, use my initiative, and work independently and as part of a team.
Overview
11
11
years of professional experience
Work History
Business Analyst and Business Development Manager
Guaranty Trust Bank (GTCO)
Abuja, Nigeria
01.2019 - 09.2023
Analyzed product gaps and business needs using high-level interpretative skills
Collaborated with cross-functional teams to gather and document business requirements for projects
By engaging in collaborative discussions with subject matter experts, end-users, and executives to gather comprehensive business requirements for the project
Working closely with the creating and generating reports that provide critical insights into business performance, key performance indicators (KPIs), account management, and project progress
Conducted feasibility studies to assess the viability of proposed projects and provided recommendations based on analysis
Identifying project issues and risks by preparing mitigation plans, conducting thorough risk assessments, anticipating challenges, and developing mitigation plans to minimize any disruptions
Conducted sessions with management, SMEs, and stakeholders for pending issues and resolutions
Prepared and made powerpoint presentations for daily, weekly, and monthly performance reviews for different financial metrics to various decision makers
Participating in project planning including creating process maps, supporting metrics, progress reports, client briefings, deliverables, and recommendation documents
Reviewing requirements, specifications, business processes, and recommendations for proposed solutions
Developed and maintained project plans and ensured Stimely delivery of projects by working closely with project managers and teams to ensure tasks are appropriately scheduled, resources are allocated efficiently, and deadlines are met
Provided customers with the best solutions and consistently cross-sell the bank’s digital products, explaining how these products can help them to meet their financial needs now and provide ease of banking
Consistently delivered outstanding customer service and/or sales support with moderately complex transactions related to financial products and services to provide complete and correct solutions the first time
Collated and analyzed data to identify and help solve problems; used sound understanding of process/policy risk when recommending exceptions outside general guidelines.
Relationship & Account Manager and Financial Advisory Representative
Guaranty Trust Bank (GTCO)
Abuja, Nigeria
10.2012 - 12.2018
Identified prospective customers for the bank and offered advisory services and satisfied customer needs
Ensured sales closure and service targets were met or exceeded on existing accounts through customer engagement, Value Selling, and Funnel Management
Ensured customer experience was top-notch with service delivery
Facilitated loan requests for government agency staff with customer segmentation for the team
Cultivated key customer relationships by having regular client interactions to interpret their needs and requirements
Provided support to the Team Lead and Group Head towards various meetings
Solved problems, evaluated systems, and processes to isolate root causes, and implemented corrective actions as required ensuring problems do not recur
Completed service administrative tasks, received both internal & external customer complaints and inquiries, and provided feedback to customers as required
Constant customer analysis to ensure they were appropriately segmented and informed about various banking solutions suited for them
Processed customer’s Forms M, importation processes, payment of custom duty and Letters of Credit (LC), Bills for Collections, Usances, and repayments to technical partners and handled all documentation involved ensuring timely payments, the opening of forms M, repayments on matured usances both on D & C lines
Opened Form A for invisible transactions and ensured timely processing and accurate remittances of applicable technical fees according to law
Processed the issuances of Certificates of Capital Importation (CCIs) on behalf of customers that were making FDIs into the economy and processed repatriation of funds upon maturity either as loans or equity
Handled the conversion of CCIs wrongly issued as CCIs funded by equity to CCIs funded by loan by providing technical know-how and advisory and collaborating with other stakeholders in securing CBN’s approvals for the changes to be made
Managed the portfolio of Tier 1 and Tier 2 Construction companies in Abuja, Nigeria in terms of Liabilities, Assets, and Contingent facilities
Prepared Monthly and Yearly Budgets in line with the organization’s strategic vision, while also considering current economic and other relevant financial indices
Carried out periodic review of budget performance, benchmarking same with projected goals and where necessary reviewing budget estimates to align with evolving economic trends
Prepared review of weekly, monthly, and quarterly profitability reports, to reflect the business position
Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations
Processed the issuance of contingent liabilities on behalf of NNPC Subsidiary, NNPC Retail, to import products into the country
In partnership with internal stakeholders, we designed various financial and business advisory to NNPC for adoption to ease business and support different acquisition deals, including the almost $3billion AKK Gas Pipeline Project
Executed efficient financial transactions for staff of NNPC and its subsidiaries, ensuring accuracy and adherence to banking policies and procedures
Prepared proposals and obtained management Credit committee’s approval for various facilities on behalf of customers
Identified process inefficiencies through gap analysis and outlined sensible solutions
Provided support to the leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Education
Bachelor of Science - Biochemistry
Ahmadu Bello University
Skills
Communication skills
Excellent Interpersonal skills
Strong Professionalism
Client Acquisition
Client Relationships
MS office
Analytical Skills
Adaptability
Operational Excellence
Client Centricity
Detail Oriented
Time Management Skills
Data Analysis
Digital Literacy
Business Planning
Cost-Benefit Analysis
Strategic Planning
Customer Needs Assessment
Financial Advising
Negotiation
Microsoft Office Suite
Consulting
Accomplishments
Held leadership role overseeing a Team of 5 groups (20 staff members) within the Retail Banking Division and sustained a combined balance sheet size of $66 million in 2022 & 2023.
Improved the Active customer base of the Retail team from 38% to 45% within 12 months in 2022.
Signed on key accounts for the retail team with combined deposit volumes of $2.5million
Turned around the performance of a loss-making team (retail) to a profit-making team in 4months by growing the balance sheet size from $5.1million to $8.5million by maximizing the potential of existing relationships and sign-on of profitable customers in 2022.
Contributed, as a team member, to the growth of the team’s (public sector) liability significantly by $1million by actively engaging the existing client base, reactivating dormant relationships, and optimizing sub-optimal accounts.
Participated in the securing of Executive Management approval for facilities totaling $150.5million on behalf of Julius Berger Nigeria in 2016
Handled the opening of LCs and disbursement of funds on behalf of Julius Berger for imports into Nigeria over $100million for various projects between 2013 and 2015.
Related Training
Business Analysis Foundations & Fundamentals, 2023
Anti Money Laundry & Countering the Financing of Terrorism (Quarterly), 2023
Customer Service Satisfaction, 2023
Handling Difficult Customers, 2023
Customer Experience, 2023
Customer Service Relations, 2022
Credit Risk Analysis & Management, 2022
Advanced Financial Interpretation, 2019
Legal Aspects of Banking, 2018
Marketing Skills and Relationship Management, 2017
GTBank Entry Level Training School (16 Weeks), 2012
Timeline
Business Analyst and Business Development Manager
Guaranty Trust Bank (GTCO)
01.2019 - 09.2023
Relationship & Account Manager and Financial Advisory Representative
Guaranty Trust Bank (GTCO)
10.2012 - 12.2018
Bachelor of Science - Biochemistry
Ahmadu Bello University
Similar Profiles
Endurance AlekweEndurance Alekwe
Team member at Guaranty Bank Plc(GTCO)Team member at Guaranty Bank Plc(GTCO)