PETER STEPHEN
London,ON
Summary
Detail-oriented Business Analyst with over 5years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
A highly analytical and detail-oriented business analyst and relationship manager with over 10 years’ work experience in analyzing business processes, and business policies, in the financial services industry. Leveraging analytical and problem-solving skills to drive business growth by identifying areas of improvement. Very skilled in gathering and documenting business requirements, conducting feasibility studies, and creating detailed reports. Effectively multi-task in a fast-paced environment, use my initiative, and work independently and as part of a team.
Overview
11
11
years of professional experience
Work History
Business Analyst and Business Development Manager
Guaranty Trust Bank (GTCO)
Abuja , Nigeria
2019.01 - 2023.09
- Analyzed product gaps and business needs using high-level interpretative skills
- Collaborated with cross-functional teams to gather and document business requirements for projects
- By engaging in collaborative discussions with subject matter experts, end-users, and executives to gather comprehensive business requirements for the project
- Working closely with the creating and generating reports that provide critical insights into business performance, key performance indicators (KPIs), account management, and project progress
- Conducted feasibility studies to assess the viability of proposed projects and provided recommendations based on analysis
- Identifying project issues and risks by preparing mitigation plans, conducting thorough risk assessments, anticipating challenges, and developing mitigation plans to minimize any disruptions
- Conducted sessions with management, SMEs, and stakeholders for pending issues and resolutions
- Prepared and made powerpoint presentations for daily, weekly, and monthly performance reviews for different financial metrics to various decision makers
- Participating in project planning including creating process maps, supporting metrics, progress reports, client briefings, deliverables, and recommendation documents
- Reviewing requirements, specifications, business processes, and recommendations for proposed solutions
- Developed and maintained project plans and ensured Stimely delivery of projects by working closely with project managers and teams to ensure tasks are appropriately scheduled, resources are allocated efficiently, and deadlines are met
- Provided customers with the best solutions and consistently cross-sell the bank’s digital products, explaining how these products can help them to meet their financial needs now and provide ease of banking
- Consistently delivered outstanding customer service and/or sales support with moderately complex transactions related to financial products and services to provide complete and correct solutions the first time
- Collated and analyzed data to identify and help solve problems; used sound understanding of process/policy risk when recommending exceptions outside general guidelines.
Relationship & Account Manager and Financial Advisory Representative
Guaranty Trust Bank (GTCO)
Abuja , Nigeria
2012.10 - 2018.12
- Identified prospective customers for the bank and offered advisory services and satisfied customer needs
- Ensured sales closure and service targets were met or exceeded on existing accounts through customer engagement, Value Selling, and Funnel Management
- Ensured customer experience was top-notch with service delivery
- Facilitated loan requests for government agency staff with customer segmentation for the team
- Cultivated key customer relationships by having regular client interactions to interpret their needs and requirements
- Provided support to the Team Lead and Group Head towards various meetings
- Solved problems, evaluated systems, and processes to isolate root causes, and implemented corrective actions as required ensuring problems do not recur
- Completed service administrative tasks, received both internal & external customer complaints and inquiries, and provided feedback to customers as required
- Constant customer analysis to ensure they were appropriately segmented and informed about various banking solutions suited for them
- Processed customer’s Forms M, importation processes, payment of custom duty and Letters of Credit (LC), Bills for Collections, Usances, and repayments to technical partners and handled all documentation involved ensuring timely payments, the opening of forms M, repayments on matured usances both on D & C lines
- Opened Form A for invisible transactions and ensured timely processing and accurate remittances of applicable technical fees according to law
- Processed the issuances of Certificates of Capital Importation (CCIs) on behalf of customers that were making FDIs into the economy and processed repatriation of funds upon maturity either as loans or equity
- Handled the conversion of CCIs wrongly issued as CCIs funded by equity to CCIs funded by loan by providing technical know-how and advisory and collaborating with other stakeholders in securing CBN’s approvals for the changes to be made
- Managed the portfolio of Tier 1 and Tier 2 Construction companies in Abuja, Nigeria in terms of Liabilities, Assets, and Contingent facilities
- Prepared Monthly and Yearly Budgets in line with the organization’s strategic vision, while also considering current economic and other relevant financial indices
- Carried out periodic review of budget performance, benchmarking same with projected goals and where necessary reviewing budget estimates to align with evolving economic trends
- Prepared review of weekly, monthly, and quarterly profitability reports, to reflect the business position
- Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations
- Processed the issuance of contingent liabilities on behalf of NNPC Subsidiary, NNPC Retail, to import products into the country
- In partnership with internal stakeholders, we designed various financial and business advisory to NNPC for adoption to ease business and support different acquisition deals, including the almost $3billion AKK Gas Pipeline Project
- Executed efficient financial transactions for staff of NNPC and its subsidiaries, ensuring accuracy and adherence to banking policies and procedures
- Prepared proposals and obtained management Credit committee’s approval for various facilities on behalf of customers
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Provided support to the leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Education
Bachelor of Science - Biochemistry
Ahmadu Bello University
Skills
- Communication skills
- Excellent Interpersonal skills
- Strong Professionalism
- Client Acquisition
- Client Relationships
- MS office
- Analytical Skills
- Adaptability
- Operational Excellence
- Client Centricity
- Detail Oriented
- Time Management Skills
- Data Analysis
- Digital Literacy
- Business Planning
- Cost-Benefit Analysis
- Strategic Planning
- Customer Needs Assessment
- Financial Advising
- Negotiation
- Microsoft Office Suite
- Consulting
Accomplishments
- Held leadership role overseeing a Team of 5 groups (20 staff members) within the Retail Banking Division and sustained a combined balance sheet size of $66 million in 2022 & 2023.
- Improved the Active customer base of the Retail team from 38% to 45% within 12 months in 2022.
- Signed on key accounts for the retail team with combined deposit volumes of $2.5million
- Turned around the performance of a loss-making team (retail) to a profit-making team in 4months by growing the balance sheet size from $5.1million to $8.5million by maximizing the potential of existing relationships and sign-on of profitable customers in 2022.
- Contributed, as a team member, to the growth of the team’s (public sector) liability significantly by $1million by actively engaging the existing client base, reactivating dormant relationships, and optimizing sub-optimal accounts.
- Participated in the securing of Executive Management approval for facilities totaling $150.5million on behalf of Julius Berger Nigeria in 2016
- Handled the opening of LCs and disbursement of funds on behalf of Julius Berger for imports into Nigeria over $100million for various projects between 2013 and 2015.
Related Training
- Business Analysis Foundations & Fundamentals, 2023
- Anti Money Laundry & Countering the Financing of Terrorism (Quarterly), 2023
- Customer Service Satisfaction, 2023
- Handling Difficult Customers, 2023
- Customer Experience, 2023
- Customer Service Relations, 2022
- Credit Risk Analysis & Management, 2022
- Advanced Financial Interpretation, 2019
- Legal Aspects of Banking, 2018
- Marketing Skills and Relationship Management, 2017
- GTBank Entry Level Training School (16 Weeks), 2012
Timeline
Business Analyst and Business Development Manager
Guaranty Trust Bank (GTCO)
2019.01 - 2023.09
Relationship & Account Manager and Financial Advisory Representative
Guaranty Trust Bank (GTCO)
2012.10 - 2018.12
Bachelor of Science - Biochemistry
Ahmadu Bello University
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