Emmanuel Amoman
Winnipeg,MB
Summary
Customer-focused Sales Professional with proven success in engaging high-volume clientele and tailoring merchandise recommendations. Expertise in creating effective displays, managing cash transactions, and maintaining precise records. Recognized for driving revenue growth and enhancing customer experiences in competitive markets.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Receptionist
Royal Touch Barbering Services
Winnipeg, Manitoba
01.2025 - 04.2026
- Welcomed clients as they arrived, creating a friendly atmosphere in the barbering area.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business opportunities.
- Educated clients on hair care products and maintenance techniques.
- Processed payments while maintaining accurate transaction records, contributing to financial accuracy and customer satisfaction.
- Utilized point-of-sale systems for transactions, ensuring accuracy in processing sales and returns.
- Processed customer returns and exchanges at the service desk, adhering to store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Executed inventory management, ensuring accurate stock levels and organized sales floor for optimal customer access.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Demonstrated product features and benefits, enhancing customer engagement and facilitating sales conversions.
- Collaborated with team members to achieve daily sales goals through effective product promotions.
- Developed expertise in store policies and procedures, providing training support to new associates.
- Supported team communication by relaying messages and coordinating schedules effectively.
- Organized confidential client information in a systematic filing system.
- Organized confidential client information in a systematic filing system.
Customer Service Representative (Seasonal)
Sutherland
Winnipeg, Manitoba
05.2024 - 08.2024
- Developed and implemented customer service training processes to enhance team readiness.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high volume of customer calls while ensuring adherence to quality service standards.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Ensured efficient customer service by managing a high volume of 30 daily inquiries through various channels.
- Maintained high service quality while efficiently managing a significant number of customer calls.
- Utilized CRM software to document interactions and track customer issues, improving resolution times.
- Assisted clients in selecting grooming services and products based on individual preferences.
Sales Associate
Best Buy
Winnipeg, MB
10.2023 - 05.2024
- Built strong rapport with customers, enhancing overall customer experience and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues.
- Developed strong rapport with customers and created positive impression of the business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Exceeded my individual sales targets and those of my team through upselling and cross-selling strategies, which eventually resulted in consistent recognition for my excellent performance at work.
- Maintained visual merchandising standards by ensuring products were correctly displayed, priced, and stocked, contributing to an inviting shopping atmosphere.
- Educated clients on proper hair care techniques and product usage for optimal results.
- Collaborated with team members to streamline appointment scheduling and service delivery.
Education
High School Diploma -
Word Of Faith Group Of Schools
Abuja, NigeriaAssociate of Science - ITOperations
Red River College
Winnipeg, MB 01.2026 - 09.2027
Skills
- Front desk management
- Point-of-sale systems
- Customer Assistance
- Customer relationship management
- Appointment scheduling
- Customer retention
- Cash Handling Accuracy
- Attention to Detail
- Customer retention
- Multitasking
- Effective communication
- Listening
- Team collaboration
- Complex Problem-Solving
- Friendly and Helpful
- Attention to detail
- Appointment scheduling
Accomplishments
- Helped in soliciting funds for sickle cell patients and raising awareness on the growth of sickle cell disease through campaigns.
- Awarded “Employee of the Month” in 2023.
Languages
English
Certification
- Smart Choices Retail Cannabis Certification.
Timeline
Associate of Science - ITOperations
Red River College
01.2026 - 09.2027
Receptionist
Royal Touch Barbering Services
01.2025 - 04.2026
Customer Service Representative (Seasonal)
Sutherland
05.2024 - 08.2024
Sales Associate
Best Buy
10.2023 - 05.2024
High School Diploma -
Word Of Faith Group Of Schools