Emma Szuhai
Ottawa,Canada
Summary
As a pending graduate from the Communication and Media Studies program at Carleton University, I am seeking summer opportunities to enhance my professional communication skills to prepare for the profession that lies ahead of me.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Hometown Sports Grill
Ottawa, ON
11.2023 - Current
- Senior server in a popular fast paced sports bar including automated order taking, communicating with team members to ensure customer expectations are met, running food and drinks, adding dining credits to sports teams profile and memorizing and advertising daily specials.
- This position requires Incorporating fundamental aspects of good communication (smiling, introducing myself, checking on the customers, wishing the customers a good day etc.) to ensure the customer has a good experience.
Administrative Assistant
SJS Control Technologies
Port Perry, ON
05.2019 - Current
- General administration duties that include responding to general emails and inquiries, accounts payable and receivable entries using QuickBooks Online, Data entry into QuickBooks online.
- Job and project file organization utilizing Microsoft Outlook, Excel, PowerPoint and Word.
Hostess
Mati
Ottawa, ON
02.2023 - 02.2024
- All aspects of Hostess responsibilities including assigning customers to tables, using Resy to manage reservations, Assisting waitresses, Making reservation confirmation calls, managing coat check and setting up tables.
Waitress
Mill Street Brew Pub
Ottawa, ON
10.2022 - 02.2023
- Waitress duties including taking customer orders by numbering system, Serving food and beverage, Quality checking customer’s food, drink, service and experience, Preparing tables for customers, Bussing tables, Assist bartender when needed, setting up water/ coffee station and organize beer fridge.
Waitress
Jesters Court
Port Perry, ON
05.2021 - 08.2022
- Full range of waitress duties including taking customer’s orders, Making drinks/ Bartending, Serving food and beverage, Cleaning washrooms, Sanitizing menus and tables, responsible for restaurant opening, patio set-up, preparing reservations, changing kegs Ssocking beer, wine, take-out containers, etc.
- Creating social media page and assisting in creating social media posts, photography, captioning etc.
Hostess
Jesters Court
Port Perry, ON
05.2018 - 05.2021
- Hostess responsibilities that include assigning customers to tables, assisting waitresses, taking reservations, bussing tables drying and rolling cutlery.
Education
Bachelor of Communication and Media Studies Honours -
Carleton University
Ottawa, ON04.2025
Ontario Secondary Graduation Diploma -
Port Perry High School
Port Perry, ON06.2021
Skills
- Customer Service: 7 years of experience, excelling in social settings and team environments, both virtual and in-person
- Communication: Strong communicator with 4 years of post-secondary study and hands-on experience handling orders, reservations, and customer concerns
- Organizational: Highly organized; skilled at multitasking, balancing work and school, and enhancing customer experiences through effective communication
- Technical: Proficient in Resy, social media management, content creation, and tools like Excel, Word, PowerPoint, Outlook, MS Teams, SPSS, Zoom, Brightspace and QuickBooks Online
- Language: Fluent in English with some knowledge of French
Certification
- Smart Serve
- CPR
- First aid
- Bronze Cross
References
Available upon request
Timeline
Server
Hometown Sports Grill
11.2023 - Current
Hostess
Mati
02.2023 - 02.2024
Waitress
Mill Street Brew Pub
10.2022 - 02.2023
Waitress
Jesters Court
05.2021 - 08.2022
Administrative Assistant
SJS Control Technologies
05.2019 - Current
Hostess
Jesters Court
05.2018 - 05.2021
Bachelor of Communication and Media Studies Honours -
Carleton University
Ontario Secondary Graduation Diploma -
Port Perry High School
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