Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Emily Nguyen

Woodbridge

Summary

Diligent and solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Nations Fresh Foods
04.2025 - Current
  • Customer Assistance: Greet and assist customers with inquiries, product information, and locating items within the store. Provide information about promotions, store policies, and services.
  • Returns and Exchanges: Process customer returns and exchanges in accordance with store policies, ensuring customer satisfaction and adherence to company guidelines.
  • Handling Complaints: Address and resolve customer complaints or concerns promptly and professionally, escalating issues to management when necessary.
  • Administrative Tasks: Perform administrative duties such as filing, data entry, bill payments and maintaining records related to customer transactions and inquiries.

Cashier

Nations Fresh Foods
02.2022 - 07.2024
  • Cash Handling & Financial Integrity: Managed POS system transactions with precision, ensuring accurate cash flows and reconciliation, and performed cash handling procedures to maintain financial integrity.
  • Customer Service Excellence: Consistently achieved high customer satisfaction ratings by delivering friendly, efficient service, directly contributing to improved customer loyalty and retention.
  • Process Improvement: Established and enforced detailed cash handling protocols, reducing errors and discrepancies while ensuring accurate end-of-shift reconciliations.
  • Team Development & Training: Collaborated with the team to identify skill gaps and facilitate ongoing training initiatives, fostering continuous learning and skill enhancement.
  • Collaboration & Communication: Promoted a culture of teamwork by encouraging open communication and collaboration, leading to improved team cohesion and overall performance.

Swing Manager

McDonald's
10.2017 - 09.2021
  • POS & Financial Management: Oversaw POS transactions, ensuring accurate cash flow and minimal discrepancies while providing high-quality customer service.
  • Workforce Planning & Crisis Management: Effectively addressed operational challenges such as staff shortages and equipment malfunctions by communicating with managers and implementing strategic contingency plans to maintain seamless operations.
  • Team Leadership & Engagement: Fostered open communication and positive employee morale, resulting in a productive and collaborative work environment.
  • Performance Management & Operational Continuity: Monitored and guided staff performance to meet established standards and KPIs, driving consistent service delivery, quality, and efficiency, even during peak hours and crises.
  • Staff Development & Training: Identified skill gaps and performance issues to implement targeted training initiatives, improving staff capabilities and performance.
  • Customized Training: Delivered specialized training sessions focusing on customer service excellence and product knowledge, directly contributing to a decrease in customer complaints and increased service quality.

Education

Honours Bachelor of Commerce, Level 4 - Commerce

DeGroote School of Business, McMaster University
Hamilton, ON
04.2024

Skills

  • Bilingual proficiency in English and Cantonese
  • Intermediate proficiency in Microsoft Word, PowerPoint, and Outlook
  • Basic knowledge of MS Teams, Microsoft Excel, and Zoom
  • Customer Service Excellence
  • Performance Management
  • Team Leadership & Development
  • Training & Coaching
  • Team Collaboration & Communication
  • Effective Organization & Time Management Skills
  • Problem Solving & Adaptability

Languages

English
Native or Bilingual
Chinese (Cantonese)
Professional Working

Interests

Music – Pop, R&B; Ariana Grande, Bruno Mars, Lauv

Photography – iPhone and Polaroid Camera

Travel – Montréal, Québec City, Vietnam

Timeline

Customer Service Representative

Nations Fresh Foods
04.2025 - Current

Cashier

Nations Fresh Foods
02.2022 - 07.2024

Swing Manager

McDonald's
10.2017 - 09.2021

Honours Bachelor of Commerce, Level 4 - Commerce

DeGroote School of Business, McMaster University

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Emily Nguyen