Emily Nelson
Milton, ,ON
Summary
Positive, upbeat and service-oriented attitude. Take-charge professional delivering executive support and team leadership to business operations. Engaging and committed to providing outstanding client rapport and retention ensuring maximum sales. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant/Investor Services Representative
Equiton Inc.
Burlington, ON
12.2023 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Welcomed external guests and answered incoming calls in a professional manner directing them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing Health and Safety reports and maintaining records.
- Ensured compliance with relevant regulations and laws related to investments.
- Collaborated closely with various departments such as Compliance and Operations/Sales teams when needed.
- Conducted due diligence reviews of documents submitted to the bank for investor fund transfers.
Listings Coordinator/Assistant
Remax Escarpment Realty/Vandinther Team
Burlington, ON
04.2023 - 12.2023
- Proficient in Microsoft Office, Word, Gsuite, Excel, Canva, Brokerbay, Muliple MLS Boards
- Verify and electronically file representation contracts, data forms, agreements, binding Brokerage documents
- Enhanced agent satisfaction ratings by effectively and swiftly resolving issues (ability to multi-task & meet strict deadlines)
- Prepared representation contracts for both residential and commercial properties, offer paperwork as well as lease document packages
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Welcome visitors, handle incoming phone calls and maintain entire office space
- Keep office equipment functional and supplies well-stocked to promote efficient operations
- Established key business relationships within the real estate industry by using customer service skills, responsiveness and efficiency
Licensed Brokerage Assistant
Berkshire Hathaway HomeServices Realty/Robbio Group
Oakville
08.2022 - 03.2023
- Proficient on various Ontario MLS platforms
- Composed and reviewed offers, purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork
- Continously updated the CRM database system and managed/updated company's virtual filing systems
- Attended and hosted showings, open houses, listing presentations, buyer revisits, home inspections etc.
- Followed up with clients and/or third-party vendors about outstanding documents/work
- Collected and processed deposit cheques from agents/buyers and deliver to appropriate parties
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Scheduled and coordinated delivery of lockboxes/signs/QR codes/closing gifts to clients/properties
- Composed brokerage newsletter weekly to engage agents/team members and create office culture.
Executive Assistant
Astral Aero Inc
Milton, ON
01.2021 - 08.2022
- Airline charter operations liaison
- Asset management coordinator
- Answer phone calls, e-mails, letters and correspondence on behalf of executives
- Set up meetings and logistics for international air operations and events
- Configured and maintain company website/social media pages to drive interest and increase company revenues
- Revise and maintain master calendar to coordinate meetings across multiple time zones
Director of Client Services
Keller Williams Innovation Market Centre
Kitchener, ON
06.2021 - 04.2022
- Distributed messages to a high volume agents and team leaders as necessary
- Processed commission cheques for brokerage
- Verified solicitor information for outside brokers/lawyers
- Constructed deposit receipts and distributed accordingly
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars
- Prepared all daily online training (webinars/zoom classes)
- Sorted incoming mail, organizing and maintaining office common areas, ordered supplies
- Collected and prepared data for daily email with newsletter/weekly stats/power point slides
Realtor’s Executive Assistant
The Crew/Campbell and Company
Brantford, ON
09.2019 - 04.2021
- Managed lockboxes, signs and riders
- Administered marketing
- Managed and scheduled showings and initiated necessary follow up on feedback
- Listing and transaction coordinating as well as maintaining and updating listings on agent's website and all social media channels
- Prepared listing agreements, purchase agreements, disclosures
- Managed logistics for showings logistics of multiple agents and maintained accurate calendars for events
- Entered customer information and updates in database system to track leads and propel sales opportunities in CRM
- Oversaw all incoming and outgoing correspondence
Education
Real Estate License -
Humber College
Toronto, ON10.2021
OMVIC License -
Georgian College
Barrie, ON06.2019
Certification
- Ontario Real Estate License
- Ontario Motor Vehicle Registered Dealer
- SMITHS Driver's Training
- Counterfeit Awareness Training
- CRPC Certified and WHMIS Training
- Serving It Right & Food Safe Certificate
References
References available upon request.
Timeline
Office Assistant/Investor Services Representative
Equiton Inc.
12.2023 - Current
Listings Coordinator/Assistant
Remax Escarpment Realty/Vandinther Team
04.2023 - 12.2023
Licensed Brokerage Assistant
Berkshire Hathaway HomeServices Realty/Robbio Group
08.2022 - 03.2023
Director of Client Services
Keller Williams Innovation Market Centre
06.2021 - 04.2022
Executive Assistant
Astral Aero Inc
01.2021 - 08.2022
Realtor’s Executive Assistant
The Crew/Campbell and Company
09.2019 - 04.2021
Real Estate License -
Humber College
OMVIC License -
Georgian College
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