Emily Kyaw
Vancouver,Canada
Summary
I am an enthusiastic, self-motivated, reliable university student who is able to adapt to new environments and seek out new opportunities. Guest-oriented personality with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking team worker. Always remaining open-minded to new ideas and enlightenment from fellow colleagues all the while enjoying myself, and surroundings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservation Associate
Fairmont Hotels & Resorts
Vancouver, British Columbia
07.2022 - Current
- Participated actively in team meetings and brainstorming sessions related to process improvements.
- Generated reports related to occupancy rates, booking trends, revenue goals met and missed.
- Utilized various software programs to manage bookings and cancellations efficiently.
- Provided customer service by responding to telephone and email inquiries in a timely manner.
- Resolved customer complaints in a professional manner while upholding company standards for service quality.
- Handled billing inquiries and processed payments for reservations.
- Verified guest information including name, address, payment method. prior to confirming the reservation.
- Assisted guests with special requests such as room upgrades or late checkouts.
Education
BACHELOR OF SCIENCE - Health Sciences
Langara College
06-2026
Skills
- Detail Oriented
- Customer Service
- Effective Communication
- Administration
- Active Billing
- Independent
- Reliable
Certification
- Food Safe, 03/2019, 03/2024
- Serving It Right, 06/2021, 06/2026
Languages
- Burmese, Professional Working Proficiency
- English, Native or Bilingual Proficiency
Hobbies and Interests
- Networking
- Hosting
- Cooking
- Travelling
Timeline
Reservation Associate
Fairmont Hotels & Resorts
07.2022 - Current
BACHELOR OF SCIENCE - Health Sciences
Langara College
- Food Safe, 03/2019, 03/2024
- Serving It Right, 06/2021, 06/2026
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