MARYAM FARHADPOOR
VICTORIA
Summary
An organized and creative professional seeking an opportunity to exhibit innovation and service excellence. +3 years of working experience in the hospitality industry, delivering outstanding customer service, event planning, and social media marketing, to increase overall company success, profitability, and integrity. Entrepreneurial spirit and attitude contributing to a positive working/team environment. Driven to exhibit and promote sustainability initiatives within organizational practices. Pursuing a career in Royal Roads University as Marketing Associate upon completion of MA in Tourism Management.
Overview
17
17
years of professional experience
Work History
Guest Service Agent
Fairmont Hotels & Resorts
04.2023 - Current
- Offered friendly, professional, and proactive guest service, upholding the expectations of a luxury hotel
- Reconciled cash and maintained accurate daily inventory and daily sales reports using detail orientation
- Followed departmental policies, procedures, and service standards
- Operated on the software system Opera Cloud
- Engaged in marketing and upselling additional services to guests, enhancing their overall experience and generating additional revenue.
Sales and Event Coordinator
Marriott Victoria Inner Harbour
07.2023 - 12.2023
- Qualified group sales inquiries and directed them appropriately based on market segment via all channels
- Prepared monthly social media content plans to reach desired sales targets and promote hotel initiatives
- Take Care Committee member creating team engagement and mental health and wellness within associates.
Front Desk Receptionist /Concierge
Huntingdon Manor, Pendray Inn & Tea House
07.2022 - 04.2023
- Provided concierge information to guests about local attractions, restaurants, special events, and other available services
- Acted as a liaison between guests, management, and functional departments (Housekeeping, Maintenance, Marketing) within the hotel and Inn to mitigate negativity and increase overall guest satisfaction and return visitation
- Responded to inquiries from tour companies such as B.C
- Ferries and Clipper Vacation via phone or email
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Coordinated guest experience with hotel departments ensuring professional, friendly, and engaging service resulting in positive TripAdvisor feedback, and returning short and long-term guests.
Tour Manager
Lets Travel Iran
04.2010 - 03.2015
- Led tours of up to 50 people to various international destinations, ensuring safety and comfort of all participants
- Led tour groups in various international destinations resulting in high levels of customer satisfaction and repeat business
- Coordinated transportation, accommodations, and activities resulting in a seamless travel experience
- Resolved issues and complaints in a timely and professional manner resulting in improved customer satisfaction
- Maintained accurate records and financial reports resulting in improved financial performance
- Received high marks from customers resulting in repeat business and referrals.
Tour Guide
Derak Travel
06.2007 - 07.2010
- Provided informative and engaging tours for individuals and groups, ranging in size from 3 to 40 people
- Shared relevant historical and cultural information about tour destinations
- Adapted tour narratives to suit the interests and preferences of diverse audiences
- Ensured the safety and comfort of tour participants throughout the duration of each excursion
- Received positive feedback and testimonials from satisfied tour participants.
Education
Master's Degree in Tourism in management -
Royal Roads University
Victoria, BC11.2023
Skills
- Communication and organizational skills
- Team player
- Work well under pressure
- Microsoft Word
- German
- Guest Services
- Time management
- Customer service
- Front desk
- Problem-solving
- Guest Relations Experience
- Presentation Skills
- Flexibility
Websites
Timeline
Sales and Event Coordinator
Marriott Victoria Inner Harbour
07.2023 - 12.2023
Guest Service Agent
Fairmont Hotels & Resorts
04.2023 - Current
Front Desk Receptionist /Concierge
Huntingdon Manor, Pendray Inn & Tea House
07.2022 - 04.2023
Tour Manager
Lets Travel Iran
04.2010 - 03.2015
Tour Guide
Derak Travel
06.2007 - 07.2010
Master's Degree in Tourism in management -
Royal Roads University
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