Emily Horrigan
Ucluelet,BC
Summary
Motivated worker with great social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
13
13
years of professional experience
Work History
Campground Receptionist
Ucluelet Campground
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed reservations, communicated with clients, and updated client records.
- Helped manage over 150 Campsites during peak season.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Cash Out Responsibilities
Trekking Guide
Reen Manor Riding Stables
08.2010 - 12.2023
- Reen Manor is my local riding school in Perranporth, Cornwall
- Here there are 30 horses and we take out treks with customers
- Perranporth is one of Cornwall's summer hotspots so we usually get extremely busy during the months of July & August
- Here I was responsible for taking groups of mixed experiences and ages out for treks on our horses, taking booking over the phone or via email & checking each rider in at reception
- I’ve worked here since a young age & I have learned a lot from the job role
- I believe this is where I have gained my abilities to remain cool, calm and collected under high pressure environments.
Restaurant Manager
Copiña Courchevel
11.2020 - 03.2021
Assistant Manager
Copiña Courchevel
11.2019 - 03.2020
- Copiña is located right in the heart of Courchevel 1650, a stones throw from pistes, meaning we were extremely popular at lunch and even more so during the evenings
- Copiña consists of world wines, craft beers, tailored cocktails and Spanish tapas
- Everything done here was up to the highest standard
- Here, a large part of my responsibilities were organising reservations, via email or over the phone, and creating restaurant plans to ensure the smooth running of service
- I also assisted with the stock take of the bar every 2 weeks
- Managing the team was a key role to my job here, ensuring standards were kept highty throughout the season, including helping the team with learning the basic French they needed
- My job also included meeting with local chalet reps to share the Copina brand and what we were all about
- Ordering products for the bar & cashing up was also my responsibility.
Restaurant Manager
Alcatraz
11.2019 - 02.2020
Bar Staff
Perranporth
06.2018 - 11.2019
- Alcatraz is a bar/cafe right on Perranporth beach
- I worked here during its first season
- With panoramic views of the beach we were a really popular spot during summer days and sunsets
- During the day we served coffee and snacks, during the evenings cocktails and wine were more popular
- Bar Staff
- Barista Skills
- Cocktail Making
- Cashing Up
Barista/Prep Chef
Uneeka- Truro
10.2018 - 03.2019
- Cafe Uneeka is a small bustling cafe in Truro
- Here they serve fresh baked goods, salads and sharing boards amongst other dishes
- Here I was primarily serving at the counter and making coffee for the customers
- Some of my time here was spent in the kitchen preparing the food and baking the cakes
- I loved my time at Cafe Uneeka and enjoyed the time spent in the kitchen.
Bar Staff
The Watering Hole, Perranporth
05.2018 - 06.2018
- The Watering Hole is a super busy yet seasonal bar on the beach in Perranporth Cornwall
- This is by far the busiest place I have worked behind the bar, we hosted live music regularly and always had busy and bustling lunch services
- We also hosted a music festival on the beach so I was also able to get involved with the set up and running of the bars on the festival site
- I really enjoyed my time here, I love pushing myself and always giving 100% energy which is what this place required so it was perfect for me
- They were about to open another bar/cafe on the same beach
- I was interested in gaining more experience and more responsibility so I transferred to the other venue, Alcatraz.
Waiting/Bar Staff
Evolution Bar, Meribel
11.2017 - 04.2018
- Evolution is a busy restaurant/bar in the French Alps
- We served breakfast, lunch and A La
- Carte dinner service in the evenings
- We hosted live bands 4 nights a week, offered daily bar promotions and had an international banquet every Saturday evening
- Here I worked both bar and floor but prefered working the bar
- I really enjoyed learning about and making cocktails
- During the last couple of months of the season, I was promoted to a shift leader role
- This meant I had more responsibilities, such as cashing up, managing the team and placing orders.
Trekking Guide
Dart Stables
05.2017 - 10.2017
- I joined the team just as they were getting ready for a winter season with the horses
- This yard consisted of 70 horses that we had to manage and maintain
- Aside from that we would take out regular guided treks with groups of up to 20 clients
- I thoroughly enjoyed my time there as the team was superb, the scenery was breathtaking and I loved being outdoors with the horses.
- Team safety and reporting problems
Waiting Staff
Lord Kitchener
12.2016 - 01.2017
- Lord Kitchener is a busy gastropub in Auckland City
- Here we could sit about 100 people, we were full most nights and during the day there was a constant flow of people both drinking and dining
- I truly loved it there
- We had a great team and the food was to a professional standard
- Waitress and Bar Staff
- Working with the chefs at the pass; stock rotation; serving tables and managing bookings
- Taking payments from customers.
Waiting Staff
The Spotted Pig
10.2016 - 12.2016
- The Spotted Pig was a small restaurant in Auckland City that sat about 50 people
- Here I worked on the bar as well as the floor
- We were very popular with private functions but otherwise quite a quiet place to work
- I much prefer being in a busy working environment
- My roles here included:
- Waitressing and Bar Staff
- Handling money and payments
Waiting Staff
The Tywarnhayle Inn
03.2015 - 10.2016
- The Tywarnhayle Inn is a restaurant/pub situated in a small seaside town in Perranporth
- Cornwall
- We could sit up to 300 people in the restaurant which also led into the beer garden area
- During the summer months we were extremely busy, fully booked most nights
- It was a high pressure working environment, however I always worked hard and maintained calmness and professionalism with the influx of customers
- By the end of the summer season I was promoted to the restaurant manager position and stayed manager until I left in October the following year
- Here my roles included:
- Waitress
- Taking bookings, serving customers, constructing desserts and checking stock dates
- The restaurant manager role included managing orders, training staff, working directly with the kitchen, dealing with customer complaints and organising waiting staff rotas.
Bar Staff
The Upper Deck
09.2011 - 10.2015
Factory Worker
Holt Lloyd
09.2012 - 06.2013
Education
Diplôme National Brevet -
Truro College
Cornwall-England2016
Collège François-Marie Luzel
Côtes D'Armour-France2010
Skills
- Marketing and Sales
- Front of House Management
- Food and Beverage Management
- Safety Awareness
- Guest Interaction
- Teamwork
Timeline
Campground Receptionist
Ucluelet Campground
04.2023 - Current
Restaurant Manager
Copiña Courchevel
11.2020 - 03.2021
Assistant Manager
Copiña Courchevel
11.2019 - 03.2020
Restaurant Manager
Alcatraz
11.2019 - 02.2020
Barista/Prep Chef
Uneeka- Truro
10.2018 - 03.2019
Bar Staff
Perranporth
06.2018 - 11.2019
Bar Staff
The Watering Hole, Perranporth
05.2018 - 06.2018
Waiting/Bar Staff
Evolution Bar, Meribel
11.2017 - 04.2018
Trekking Guide
Dart Stables
05.2017 - 10.2017
Waiting Staff
Lord Kitchener
12.2016 - 01.2017
Waiting Staff
The Spotted Pig
10.2016 - 12.2016
Waiting Staff
The Tywarnhayle Inn
03.2015 - 10.2016
Factory Worker
Holt Lloyd
09.2012 - 06.2013
Bar Staff
The Upper Deck
09.2011 - 10.2015
Trekking Guide
Reen Manor Riding Stables
08.2010 - 12.2023
Diplôme National Brevet -
Truro College
Collège François-Marie Luzel
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