EMILY ENID ORTEGA ABRE
Dorval
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Developed key skills in fast-paced retail environment, focusing on customer satisfaction and efficient transaction processing. Seeking to transition into new field, utilizing strengths in team leadership and problem-solving. Committed to leveraging these abilities to contribute to dynamic and collaborative workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
Maxi and Cie
10.2020 - 10.2023
- Met routine and complex needs of customers, helping find items, processing returns and resolving complaints
- Centered team members' attitudes on serving and delighting customers to capture and increase loyalty
- Worked flexible schedule and filled in for absent team members or managers to cover store demands
- Monitored activities and motivated performance to focus employees on important tasks
- Trained new cashiers on proper procedures and policies
- Maintained clean, organized workspace for cashiers to promote productivity
- Reported any issues or concerns related to registers or payment processing systems promptly
- Coordinated breaks and lunches for cashier staff in compliance with labor laws
- Resolved customer complaints in professional manner
Ambassador Coordinator
Market Support
05.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained up-to-date records on ambassador participation, ensuring accurate reporting of accomplishments during assessments or evaluations.
- Fostered strong relationships with local partners to create mutually beneficial opportunities for collaboration in various projects.
- Promoted a positive work environment where all ambassadors felt supported and empowered in executing their tasks diligently.
Cashier
McDonalds
01.2018 - 01.2019
- Take customer orders - McCafee - Barista - Serve the clients - Replenish (cup lids, straws, napkins, toys, etc.) - Clean the restaurant
- Provided information to customers on products or services
- Approached and solved problems with initiative and sound judgment
- Kept clean, organized and well-stocked checkout areas
- Bagged, boxed or wrapped products for customers
- Gave customers full attention and attended to their needs
- Redeemed coupons, loyalty points and benefits for purchased items
- Kept customers happy by quickly processing payments and bagging purchases
Cashier
Linen Chest Kirkland
11.2019 - 05.2020
- Count cashes / deposits - Customer service / answer calls - Paper work - Returns / exchanges / adjusting prices - Price matching - Sending emails to clients / head office
- Engaged customers in pleasant conversation while completing cash register transactions
- Addressed customer questions and complaints with professionalism
- Gave customers full attention and attended to their needs
- Provided information to customers on products or services
- Offered customers information about upcoming promotions and available items
- Recorded daily transactions in system using correct procedures and focusing on accuracy
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
Gym Associate
Éconofitness
04.2021 - 03.2022
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Played a key role in inventory management, ensuring adequate stock levels for essential supplies and equipment.
Education
2 Year Program - Social Science
Dawson College
Skills
- Cashier training
- Complaint resolution
- Effective Communication
- Bank Deposit Preparation
- Cashier Supervision
- Organizational Skills
- Customer Service Excellence
- Adaptability
- Sales promotion
- Merchandising support
- Team leadership
- Store opening and closing
- Staff training
- Documentation and reporting
- Retail operations
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Certified babysitter, 2015
- Emergency First Aid and CPR, 2019
Hobbies and Interests
- Compose music
- Write poems
- Learning new Skills
- Working out
- Spend time with family
Timeline
Ambassador Coordinator
Market Support
05.2021 - 06.2022
Gym Associate
Éconofitness
04.2021 - 03.2022
Cashier Supervisor
Maxi and Cie
10.2020 - 10.2023
Cashier
Linen Chest Kirkland
11.2019 - 05.2020
Cashier
McDonalds
01.2018 - 01.2019
2 Year Program - Social Science
Dawson College
- Certified babysitter, 2015
- Emergency First Aid and CPR, 2019
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