Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emerald Marshall

Brampton

Summary

Experienced and detail-oriented medical office professional with a track record of seamlessly managing office operations. Known for warmly welcoming patients and providing exceptional support. Proficient in office equipment and job related software.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Urgent Care
04.2024 - 08.2024
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed medical records using an electronic health record system.
  • Verified Insurance coverage for each patient visit.
  • Processed referrals for specialist visits or diagnostic tests.
  • Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.

Medical Receptionist

Charm Fertility
05.2022 - 09.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Processed referrals for specialists care when requested by physicians.
  • Answered incoming calls, responding to inquiries from patients and other medical offices
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Checked patient insurance, demographic, and health history to keep information current.

Education

Sonography -

Biztech College
Mississauga, ON
01.2026

Skills

  • Bilingual
  • Appointment Scheduling
  • Medical Terminology
  • Computer Proficiency( Microsoft Office, Excel)
  • Strong Intrapersonal Skills
  • Strong Keyboarding Skills
  • Ability to work independently and in a group setting
  • Front Desk Operations

Certification

  • First Aid and CPR certified

Timeline

Medical Office Assistant

Urgent Care
04.2024 - 08.2024

Medical Receptionist

Charm Fertility
05.2022 - 09.2023

Sonography -

Biztech College

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Emerald Marshall