Emer Gallen
Vancouver,British Columbia
Summary
Reliable, enthusiastic and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Strong history of providing top-notch service and support, with 5 years experience in customer service industry. Exceptional communication skills with proven track record of building client rapport. Able to adapt to new and fast paced environments well, and commit to the work at hand.
Overview
5
5
years of professional experience
Work History
Server
Saba Restaurant
Vancouver, British Columbia
08.2024 - Current
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Barista/FOH Team Member
Railtown Cafe
Vancouver , British Columbia
07.2024 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Barista
Espresso 44 Cafe
Galway, Ireland
09.2023 - 05.2024
- Prepared and served coffee
- Trained new employees
- Operated cash register and handled cash/card transactions
- Built strong customer relationships with regular and new customers by providing friendly, personalized service.
Supervisor/Interim Assistant Manager
Synge & Byrne Cafe
Galway, Ireland
09.2021 - 09.2023
- Barista training by Java Republic
- Served food and beverages
- Performed daily till cash up and weekly cash lodgements
- Competed merchandise orders and inventory audits
- Organized and published weekly rosters.
Server/Host
Tom Sheridan's Bar & Restaurant
Galway, Ireland
06.2019 - 06.2021
- Entered orders into computer system to coordinate with kitchen staff
- Responsible for efficiently taking and preparing orders for guests from a wide range of beers, wines
- Operate in a team whereby constant customer satisfaction is ensured through conversation, recommendations and resolving queries
- Delivered food and beverages promptly to customers.
Education
Bachelor of Science (B.S.) - Microbiology -
University of Galway
Galway, Ireland08-2023
Skills
- Serve it Right Certificate as of 2024
- Cash handling
- Strong history of providing top-notch service and support
- 5 years experience in customer service industry
- Exceptional communication skills
- Building client rapport
- Adapt to new and fast paced environments
Timeline
Server
Saba Restaurant
08.2024 - Current
Barista/FOH Team Member
Railtown Cafe
07.2024 - Current
Barista
Espresso 44 Cafe
09.2023 - 05.2024
Supervisor/Interim Assistant Manager
Synge & Byrne Cafe
09.2021 - 09.2023
Server/Host
Tom Sheridan's Bar & Restaurant
06.2019 - 06.2021
Bachelor of Science (B.S.) - Microbiology -
University of Galway
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