Leah Gibson

Server/Bartender:

• Remained committed to customer service by maintaining an enthusiastic and warm demeanor throughout busy or stressful shifts
• Fostered wonderful relationships with the regular customers
• Provided customers with an illuminating experience through education about the breweries location, sustainable methods, history, and surrounding wildlife
• Received a valuable education beer and the beer making process including beer history, tasting notes, beer pairing, and flight making
• Learned thorough organization and prioritization skills when working behind the bar to serve many varieties of beer, wine, and cocktails
• Navigated multiple POS systems in placing orders, manage bills, and process gift certificates
• Experienced in changing large beer kegs
• Worked during multiple events including long table dinners, weddings, retirement parties, baby showers, ect
• Learned how to work large events by helping facilitate a beautiful atmosphere, properly attending to customer needs, and maintaining a professional demeanor/appearance when serving food and drink
• Became very familiar with the food and drink menu, knowing all ingredients and making sure to mention food specials, as well as local or homemade products to customers
• Remained flexible in all positions including assisting with cooking, washing dishes, retail, hosting, and cleaning
• Adhered to all opening and closing duties, ensuring a seamless transition for next staff
• Assisted and trained new serving staff on restaurant duties
  

Retail Guide:

• Helped customers with choosing products such as canned beer, homemade preserves, candles, clothing, ect.
• Organized retail area making it look professional and clean to customers
• Gave tours of the building and provided customers with facts about the building, beer making process, garden, surrounding wildlife, and Norfolk County

Cook:

• Gained a more thorough education into complex food/plate building and how to consistently put out well-presenting and balanced dishes
• Made large charcuterie boards and snack platters for events
• Learned how to cook seasonally with local produce including fruits/vegetables from the breweries garden
• Educated on properly preserving, fermenting, and canning fruits/vegetables, as well as making different varieties of jams/jellies
• Adapted quickly when working with limited resources or ingredients
• Re-stocked kitchen station with ingredients and supplies throughout shifts
• Was able to maintain a calm and strong demeanor when woking very busy food shifts and when communicating with the front of house team
• Made weekly shrubs (non-alcoholic fermented drink) with local fruit and vegetables to serve as drink
• Cleaned entire workspace after every prep shift including washing all dishes, organizing fridge/shelves, sweeping floor, sanitizing tables, taking out compost, and emptying garbage's
• Provided weekly grocery lists by properly analyzing what was sold the previous week and anticipating kitchen needs for upcoming week
• Trained other servers on how to contribute to food preparation and how to run the food station independently

Hop Farm Laborer:

• Participated in the hop growing/harvesting process
• Learned how to string hop ropes, weed around hops, and facilitate hop growth
• Learned about hop growth and varieties
• Assisted with all seasonal harvests in hot, humid weather for many hours
• Assisted in the hop picking/possessing/kiln drying process

Dishwasher:

• Worked quickly and efficiently during busy kitchen hours
• Learned valuable cleaning and organization skills
• Worked in hot, humid environments for many hours on end

Line Cook/Prep Cook:

• Earned food handlers license
• Gained valuable kitchen experience in food including knife skills, frying, making salads, paying attention to detail, and assembling plates
• Made organized lists for prep and worked within small time frames to get food ready for service
• Adhered to strict sanitation and food safety rules
• Created identical dishes numerous times with consistent care and quality

Hostess:

• Learned how to greet customers in a positive manor and maintain effective communication skills while handling customer concerns
• Learned how to communicate with customers on the phone to take reservations and food orders
• Set-up tables and made sure they were clean, organized, and visually appealing by displaying proper decor
• Ensured customers needs were met through proper seating arrangements
• Remained flexible between servers, bartenders, and the kitchen to complete any tasks needed and to help coordinate between each team
• Trained new staff on host duties and role as customer service representatives