Hillary Horn
Regina,SK
Summary
Experienced service professional with a strong background in healthcare and customer service roles, skilled in ensuring high standards of customer satisfaction and safety. Proven track record in enhancing team efficiency and patient care in healthcare settings, backed by relevant certifications including Serve It Right, WHMIS, and Food Safety. Adept at maintaining cleanliness and hygiene to prevent the spread of infection, demonstrating a commitment to excellence in all service delivery aspects.
Overview
9
9
years of professional experience
Work History
Server
Bar Willow
Regina, Saskatchewan
08.2024 - Current
- Ensured high customer satisfaction by providing attentive service and promptly addressing diners' needs at Bar Willow
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
Server/Bartender
Pile O’ Bones
Regina, Saskatchewan
08.2023 - 09.2024
- Enhanced dining experiences by accurately explaining menu items and efficiently managing high-volume orders at Pile O' Bones.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Served food and beverages to patrons and confirmed complete orders.
Environmental Services Worker
Saskatchewan Health Authority
Regina, Saskatchewan
02.2022 - 06.2024
- Maintained strict hygiene standards to support infection control efforts at the Saskatchewan Health Authority.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Responded promptly to requests from nurses or doctors for special cleaning projects.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Complied with all health regulations concerning sanitation and cleanliness.
Recreation Worker
Saskatchewan Health Authority Estevan and Lampman
Lampman, SK
04.2018 - 06.2024
- Facilitated engaging therapeutic and recreational activities tailored to participant needs at Saskatchewan Health Authority Estevan and Lampman.
- Monitored behavior of participants during recreational activities or special events ensuring safety is maintained at all times.
- Planned therapeutic and recreation activities aligned with abilities, interests and therapy objectives.
- Supervised participants while they engaged in recreational activities or special events.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
Server/Bartender
Leopolds Tavern
Regina, Saskatchewan
08.2022 - 07.2023
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Continuing Care Assistant
Saskatchewan Health Authority- Lampman and Estevan
Lampman, Saskatchewan
03.2017 - 09.2021
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Attended team meetings regularly to discuss individual cases and plan care strategies.
- Answered patient call signals and signal lights to determine patients' needs.
- Encouraged independence among residents and patients while providing assistance when needed.
- Maintained patient records including medical history, treatments administered and progress notes.
- Assisted with activities of daily living such as toileting, transferring from bed to wheelchair, eating and ambulation.
Food Service Worker
Saskatchewan Health Authority`
Estevan, Saskatchewan
04.2016 - 02.2018
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Set up, restocked and cleaned dining areas.
- Assisted with unloading deliveries from suppliers into storage areas.
- Assembled and served meals according to specific patient requirements.
Education
High School Diploma -
Estevan Comprehensive School
Estevan06-2011
Continuing Care Assistant -
Saskatchewan Polytechnic
NoneAccounting Fundamentals 1 -
Olds College
OldsSkills
- Healthcare documentation
- Serve It Right Certificate
- WHMIS Certficate
- Food Safety Certificate
- N95 Fit Tested
- PART Certificate
- TLR Certficate
- Teamwork
- Communication
- Time Management
- Patient Care
- Customer Service
References
References available upon request.
Timeline
Server
Bar Willow
08.2024 - Current
Server/Bartender
Pile O’ Bones
08.2023 - 09.2024
Server/Bartender
Leopolds Tavern
08.2022 - 07.2023
Environmental Services Worker
Saskatchewan Health Authority
02.2022 - 06.2024
Recreation Worker
Saskatchewan Health Authority Estevan and Lampman
04.2018 - 06.2024
Continuing Care Assistant
Saskatchewan Health Authority- Lampman and Estevan
03.2017 - 09.2021
Food Service Worker
Saskatchewan Health Authority`
04.2016 - 02.2018
High School Diploma -
Estevan Comprehensive School
Continuing Care Assistant -
Saskatchewan Polytechnic
Accounting Fundamentals 1 -
Olds College