Elva Rios
Compton,CA
Summary
Dental professional prepared for role with focus on delivering comprehensive patient care and efficient treatment coordination. Adept in managing patient schedules and collaborating with dental teams to achieve optimal results. Reliable and adaptable, excelling in dynamic environments with strong emphasis on teamwork and patient satisfaction.
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Dental Treatment Coordinator/Dental Front Office Receptionist
Oc Dental Cental
08.2023 - 03.2025
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
CUSTOMER SERVICE REPRESENTATIVE
Custom Goods Specialized Services
09.2022 - 03.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
DATA ENTRY CLERK
Custom Goods Specialized Services
07.2020 - 01.2023
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities
- Analyzed data to identify errors and trends and recommended process improvements
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Contacted source departments to resolve discrepancies in data
- Maintained database by entering new and updated customer and account information
- Maintained logs of completed work and labor hours
- Trained new team members in company policies and established work processes
- Sorted data and proofed source documents for accuracy prior to entry
- Prioritized competing tasks to meet high-volume targets
ACCOUNT EXECUTIVE
Dna Speciality
05.2018 - 11.2018
- Created and implemented strategies to capture new markets and expand customer base
- Built and maintained relationships with key stakeholders to drive sales
- Up-sold and cross-sold company products and services to clients
- Coordinated with external vendors to ensure timely delivery of goods and services
- Defined and implemented action plans to achieve quarterly sales targets
- Monitored competitor trends and market shifts to maintain company relevance
- Followed up with customers after sales to gain feedback
- Developed strong relationships with clients to grow business networks
DENTAL OFFICE MANAGER
Dr. Patel Dental Office
10.2009 - 09.2011
- Communicated and processed payments with knowledge of patient policy coverage
- Promoted organized practice efforts with clear communication of staff responsibility expectations
- Established budgets for practice operations and advertising efforts by assessing care and promotional requirements
- Addressed client apprehension by explaining procedures and certifying staff expertise
- Assisted patients with scheduling and procedure information by fielding queries at front desk
- Implemented procedures and policies by researching current trends and requesting input from patients and staff
- Facilitated positive client experience by analyzing office routines for hospitality improvements
Education
Certificate - Dental Asistant
U.EI Vocational School
Huntington Park, CA09-2008
Skills
- HIPAA compliance
- Phone etiquette
- Insurance verification
- Treatment Planning
- Scheduling management
- Patient care coordination
- Financial arrangements
- Friendly and outgoing
- Punctual and reliable
- Appointment scheduling
- Patient services
- Payment processing
- Issue resolution
- Patient relations
- Dental staff support
- Office opening and closing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Treatment Coordinator/Dental Front Office Receptionist
Oc Dental Cental
08.2023 - 03.2025
CUSTOMER SERVICE REPRESENTATIVE
Custom Goods Specialized Services
09.2022 - 03.2023
DATA ENTRY CLERK
Custom Goods Specialized Services
07.2020 - 01.2023
ACCOUNT EXECUTIVE
Dna Speciality
05.2018 - 11.2018
DENTAL OFFICE MANAGER
Dr. Patel Dental Office
10.2009 - 09.2011
Certificate - Dental Asistant
U.EI Vocational School
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