Agueda Sandoval
Compton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately, managing coverage plans and willing to go extra mile to complete any task. My expertise in the areas of sales, insurance management, employee development, and the dental field would serve as a value-added accessory to any organizational model. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Front Desk Coordinator
Coast Dermatology Medical Associates
01.2023 - Current
- Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling of all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
- Prepares necessary patient paperwork prior to patient's appointment.
- Reviews EMA for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in EMA.
- Identifies payer sources, verifies insurance eligibility and verifies prior authorization.
- Recording and collecting patient copays and/or balances at check in/out.
Covid-19 Clinical Technician
Randstad
09.2021 - 08.2022
- Assists customers in monitoring mid-turbinate COVID-19 test
- Responsible for the accurate and complete documentation in the accessioning log, lab log, and any other site documentation as delegated by the Lead Medical Assistant and Regional Site Director
- Ensures proper and complete patient identification on requisitions and specimens
- Responsible for specimen labeling and preparation for laboratory analysis
- Performs clerical duties necessary for specimen processing, e.g
- Filing or scanning paperwork
- Performs other job-related duties as assigned.
Dental Receptionist
Dr. Smiles
01.2020 - 12.2020
- Helped patients complete necessary medical forms and documentation
- Scheduled, rescheduled and cancelled appointments for dental patients
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Adhered to strict HIPAA guidelines to protect patient privacy
- Completed patient referrals to other medical specialists
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information
- Registered and verified patient records before triage with most up-to-date information
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Treatment Coordinator / Front Desk Receptionist
ASSURE DENTAL
05.2017 - 08.2019
- Greet patients by smiling and making eye contact
- Greeted over 30 patients per day
- Maintained and managed patients dental records and recorded treatment plans
- Worked with insurance companies to verify patients eligibility and billing charges
- Checked patients in and out upon arrival and departure
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Assisted patients in completing all necessary forms and documents
- Helped treatment coordinators complete routine and advanced procedures by preparing patients.
Sales Associate
TARGET
10.2016 - 05.2017
- Greeting customers, stocking shelves, organizing displays, taking inventory, assisting in sales and cashier
- Managed and led a daily operation that consisted of ten employees
- Responsible for collecting items on guest's orders with accuracy and speed, responsible for guest's experience as they receive their items, whether it's shipped to their home or picked up in store
- Maintained inventory by ordering items based on sales projections, and responsible for employee development and managing various conflicts and issues that arose
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Supported efficient and timely replenishment of sales floor merchandise
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Team Lead
AEROSOLES
10.2012 - 01.2017
- Responsible for opening and closing store daily
- Met companies daily, weekly and monthly sales goals, and end of day reports
- Assisted in arranging product displays and pricing
- Assisted customers with questions, concerns and satisfaction
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
Education
No Degree - General Studies
El Camino College
Gardena, CAHigh School Diploma -
Morningside High School
Inglewood, CA01.2012
Skills
- Knowledge of Dental Terminology
- Scheduling
- Insurance Knowledge
- HIPAA Compliance
- Adept at Multi-Line Phones
- Dentrix
- Patient Information Verification
- Excellent multitasking capability
- Written Communication
- Reading comprehension
- Responsible
- Sales expertise
- Guest Services
- Multitasking abilities
- Accurate Money Handling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Coordinator
Coast Dermatology Medical Associates
01.2023 - Current
Covid-19 Clinical Technician
Randstad
09.2021 - 08.2022
Dental Receptionist
Dr. Smiles
01.2020 - 12.2020
Treatment Coordinator / Front Desk Receptionist
ASSURE DENTAL
05.2017 - 08.2019
Sales Associate
TARGET
10.2016 - 05.2017
Team Lead
AEROSOLES
10.2012 - 01.2017
No Degree - General Studies
El Camino College
High School Diploma -
Morningside High School
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