Yun Yee (Elsa) So
Mississauga,ON
Summary
Highly organized professional with extensive experience in office / administrative support. Skilled in scheduling, records management, and correspondence, with strong Microsoft Office proficiency. Detail-oriented and reliable, with a proven ability to support operations and deliver excellent customer service.
Overview
24
24
years of professional experience
Work History
Administrative Clerk
All-Risks Insurance Brokerage Inc.
Mississauga, ON
03.2022 - Current
- Managed administrative tasks, including phone calls, emails, record-keeping, ensuring smooth office operations.
- Conducted data entry and performed regular database updates to ensure accuracy.
- Compiled reports and office documents, enhancing daily operational efficiency through organized information dissemination.
- Provided exceptional customer service, maintaining confidentiality and effectively addressing inquiries to support client satisfaction.
Department Head
Greenville Kids' World International Kindergarten
Hong Kong
03.2002 - 08.2020
- Promoted from Classroom Teacher to Department Head, expanding leadership responsibilities in both instruction and team management
- Led department performance to deliver high-quality programming and positive student outcomes while mentoring teachers and guiding best practices
- Designed and implemented engaging lessons as a teacher, then supported staff with practical strategies and solutions to enhance student social, emotional, and academic development
- Strengthened communication among staff and families, coordinated events and updates, and fostered a safe, inclusive, and collaborative learning environment
Education
Early Childhood Education & Communications
George Brown College
Toronto03-2002
Teaching English As A Second Language
Benn's International School
03-1997
Skills
- Compassionate, patient, and caring approach
- Strong organization and program coordination
- Supportive leadership and teamwork
- Effective communication and relationship-building
- Detail-oriented, reliable, and adaptable
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Native/ Bilingual
Timeline
Administrative Clerk
All-Risks Insurance Brokerage Inc.
03.2022 - Current
Department Head
Greenville Kids' World International Kindergarten
03.2002 - 08.2020
Early Childhood Education & Communications
George Brown College
Teaching English As A Second Language
Benn's International School