Summary
Overview
Work History
Education
Skills
Certification
Volunteer History
References
Languages
Affiliations
Timeline
Generic

Analisa Andriano

Woodbridge,ON

Summary

A hard working individual coming along with experience of over 4 years of customer service and high paced environments, dedicated to helping those in need. Whether it be a listening ear or finding resources and solutions to any inquiry thrown my way. I am eager to learn and have been considered to pick up new tasks and systems quite easily, along with using my past experiences and knowledge to help guide me through any given situation. Seeking the victim specialist position, where I am confident I will be able to use all my skills to help others in their time of need and also continue to learn countlessly. I am a dedicated employee with 2 years of experience in customer service offices. Alone with superb attention to detail and multitasking talents.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Clerk

City of Vaughan
05.2022 - Current
  • Produced professional, error-free business correspondence for internal and external use
  • Handled calls from outside customers and team members needing assistance with various administrative matters
  • Offering a welcoming environment and expert support to customers and handling routine needs and special concerns
  • Updated internal systems with data detailing employee actions, customer-related issues and financial data
  • Verified data before inputting into business systems to minimize errors and discrepancies
  • Proofread and edit correspondence, reports and files
  • Completed work schedules, managed calendars and arranged appointments
  • Facilitated team work with expert handling of administrative support needs
  • Answered email and mail correspondence on behalf of personnel
  • Wrote and sent contracts, finalizing paperwork on behalf of staff
  • Supported staff in emergency situations and assisted patrons in crisis when needed.

Cashier

NoFrills
06.2018 - 06.2022
  • Provided information to customers on products or services
  • Promoted loyalty programs and store cards
  • Engaged customers in pleasant conversation while completing cash register transactions
  • Informed customers of promotions and special offers to increase sales
  • Bagged, boxed or wrapped products for customers
  • Offers customers information about upcoming promotions and available items
  • Addressed customer questions and complaints with professionalism
  • Worked with a supervisory team to meet customer needs
  • Gave customers full attention and attended to their needs
  • Keep clean, organized and well-stocked checkout areas
  • Approached and solved problems with initiative and sound judgment
  • Balanced cash drawer at beginning and end of each shift
  • Trained new retail team members in customer service and company policies
  • Prevented losses by watching for suspicious behavior
  • Fixed checkout merchandise displays with continuous resets during down periods
  • Issued refunds and credits to customers and documented reason

Assistant

Lina Scarola
02.2017 - 04.2022
  • Used discretion, confidentiality and good judgment to handle all client matters
  • Reviewed contracts and service agreements to assist in negotiating terms with standard vendors
  • Conserved time by reading, researching and analyzing information in advance
  • Arranged travel and accommodations for executives and prepared expense reports
  • Facilitated communication, handling phone and email correspondence
  • Organized and balanced schedules with meetings, appointments and travel.

Education

Police Foundations - Public Safety

Seneca College
King City, ON
08.2022

High School Diploma -

Emily Carr Secondary School
Woodbridge, ON
06.2020

Skills

  • Understanding of the Criminal Code and Youth Criminal Justice Act
  • Emergency Response
  • Proficient in Microsoft Office Apps
  • Compassionate Approach
  • Daily Reporting
  • Clerical Support
  • Active Listening
  • Calm Demeanor
  • Customer Relations
  • Conflict Resolution
  • Call Center Operations
  • Research
  • Team Development
  • Coordination
  • Analytical Thinking
  • Database entry
  • Verbal and written communication
  • Maintaining confidentiality

Certification

Currently working towards a Standard first aid & CPR C certification, along with a mental health first aid certification

Volunteer History

  • Open House Events, Vaughan, Ontario, 07/01/23, 07/01/23
  • Vaughan Public Libraries, Vaughan, Ontario, 08/01/16, 05/01/22

References

Available upon Request

Languages

English
Native or Bilingual

Affiliations

  • Certified in Standard First Aid (2024).

Timeline

Administrative Clerk

City of Vaughan
05.2022 - Current

Cashier

NoFrills
06.2018 - 06.2022

Assistant

Lina Scarola
02.2017 - 04.2022

Police Foundations - Public Safety

Seneca College

High School Diploma -

Emily Carr Secondary School

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Analisa Andriano