Elmer Sandoval
Burnaby,BC
Summary
Upbeat professional, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, top-quality product education, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and expert in creating world-class customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Rogers Arena
01.2024 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Dynamically engaging with customer to go the extra mile and facilitating end-to-end experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Interacted with guests to ensure a great guest experience by assessing guest needs and providing store policies.
- Stocked merchandise, clearly labeling items, and arranging according to size and color.
Host/Server
Tacos Y Mariscos El Taurino
02.2023 - 09.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Received guest feedback and partner with store leadership to take appropriate action and make it right for guests.
- Cleaning tasks as needed throughout the shift to maintain store standards and seamless appearance.
- Adhered to people safety policies and procedures to maintain a safe work environment.
Showroom Assistant
Tienda O El Salvador
01.2023 - 09.2023
- Enhanced customer experience by providing personalized assistance and product recommendations.
- Assisted in maintaining showroom inventory, ensuring accurate records of stock.
- Collaborate with team members to ensure optimal guest experience, sales and support store operations.
- Used in-store technology to support store operations and provide positive guest experiences.
- Perform product presentation tasks as restocking and relocating based on store standards.
- Contributed to a respectful and inclusive team environment by celebrating differences and ensuring a supportive engaging experience for all team members and guests.
Team Leader
Vacasa Vacation Rentals
01.2022 - 01.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Adhering to guest safety policies and procedures to maintain a safe guest environment.
- Received guest and employee feedback and establish supportive and productive relationships with all team members.
Customer Service Representative
Telus International
12.2018 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts - Interior Design
LaSalle College
Vancouver, BC04.2025
Bachelor of Arts - Culinary Arts
APAC, Culinary Arts
San Salvador, El Salvador.11.2017
Skills
- Product Sales
- Responsible & Honest
- Customer Service
- Friendly & Outgoing
- Adaptable & Flexible
- Enthusiasm
- Problem Solving
- Ethical
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Rogers Arena
01.2024 - Current
Host/Server
Tacos Y Mariscos El Taurino
02.2023 - 09.2023
Showroom Assistant
Tienda O El Salvador
01.2023 - 09.2023
Team Leader
Vacasa Vacation Rentals
01.2022 - 01.2023
Customer Service Representative
Telus International
12.2018 - 01.2021
Associate of Arts - Interior Design
LaSalle College
Bachelor of Arts - Culinary Arts
APAC, Culinary Arts
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