Silvia Caroline Dias
Toronto,Ontario
Summary
Experienced bilingual sales professional with a strong background in retail, customer service, and hospitality.
Expertise in upselling and problem resolution, ensuring high levels of customer satisfaction. Fluent in English and Portuguese, I am looking for full-time career opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Arterra Wines Canada
08.2024 - Current
- Optimized POS system efficiency, reducing customer wait times by 20% and handling 500+ daily transactions during peak hours.
- Enhanced customer satisfaction scores by 25% through personalized wine recommendations and tailored product selections, leading to an increase of over $150K in annual sales revenue.
- Collaborated with a team of five to optimize stockroom organization and display layouts, boosting product visibility and contributing to a 20% increase in foot traffic during promotional events.
Bilingual Customer Experience Agent
Air Canada
01.2022 - 03.2024
- Managed over 100+ customer inquiries per day via phone and email, ensuring 95%+ customer satisfaction through proactive problem-solving.
- Resolved complex travel concerns related to flight schedules, bookings, and baggage handling, achieving a 30% reduction in escalations.
- Collaborated with 5+ internal departments (reservations, baggage handling, and operations) to expedite issue resolution, decreasing customer wait times by 25%.
Brand Ambassador
Leafy Things
06.2023 - 09.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Sales Associate
Trees
03.2021 - 12.2021
- Assisted customers in selecting products, leading to a 20% increase in average transaction value.
- Implemented upselling techniques that drove $50K+ in additional sales per quarter.
- Maintained store organization and executed opening/closing procedures with 100% compliance to security standards.
Server
Denny’s
01.2021 - 10.2021
- Served an average of 50+ customers per shift, maintaining a 90%+ customer satisfaction score.
- Handled customer complaints efficiently, ensuring fast resolutions and improved guest retention.
- Collaborated with team members to optimize table service, reducing wait times by 30%.
Sales Associate
True Religion Brand Jeans
10.2019 - 03.2020
- Increased sales by 15%+ per month through personalized styling recommendations and client engagement.
- Built long-term relationships with 30+ customers, leading to a 20% boost in repeat business and referrals.
- Demonstrated in-depth product knowledge of 30+ denim styles, ensuring customers found the perfect fit and style.
Education
Bachelors degree - Human Rights and Equities
York University
Toronto05.2025
Skills
- Bilingual: English and Portuguese
- Effective problem-solving
- Multitasking and prioritization
- Team leadership qualities
- Marketing strategies
- Product education
- Product sales
- Retail sales customer service
- Telephone Etiquette
- Computer literacy
- Data entry
- POS systems expert
- Money handling
- Food safety
- Liquor, wine, and food service event management experience
- Customer engagement
- Display setup
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Certification
Whimis
Cansell
Smart serve
Timeline
Sales Associate
Arterra Wines Canada
08.2024 - Current
Brand Ambassador
Leafy Things
06.2023 - 09.2023
Bilingual Customer Experience Agent
Air Canada
01.2022 - 03.2024
Sales Associate
Trees
03.2021 - 12.2021
Server
Denny’s
01.2021 - 10.2021
Sales Associate
True Religion Brand Jeans
10.2019 - 03.2020
Bachelors degree - Human Rights and Equities
York University
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