Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
SalesAssociate

Silvia Caroline Dias

Toronto,Ontario

Summary

Experienced bilingual sales professional with a strong background in retail, customer service, and hospitality.

Expertise in upselling and problem resolution, ensuring high levels of customer satisfaction. Fluent in English and Portuguese, I am looking for full-time career opportunities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Arterra Wines Canada
08.2024 - Current
  • Optimized POS system efficiency, reducing customer wait times by 20% and handling 500+ daily transactions during peak hours.
  • Enhanced customer satisfaction scores by 25% through personalized wine recommendations and tailored product selections, leading to an increase of over $150K in annual sales revenue.
  • Collaborated with a team of five to optimize stockroom organization and display layouts, boosting product visibility and contributing to a 20% increase in foot traffic during promotional events.

Bilingual Customer Experience Agent

Air Canada
01.2022 - 03.2024
  • Managed over 100+ customer inquiries per day via phone and email, ensuring 95%+ customer satisfaction through proactive problem-solving.
  • Resolved complex travel concerns related to flight schedules, bookings, and baggage handling, achieving a 30% reduction in escalations.
  • Collaborated with 5+ internal departments (reservations, baggage handling, and operations) to expedite issue resolution, decreasing customer wait times by 25%.

Brand Ambassador

Leafy Things
06.2023 - 09.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Sales Associate

Trees
03.2021 - 12.2021
  • Assisted customers in selecting products, leading to a 20% increase in average transaction value.
  • Implemented upselling techniques that drove $50K+ in additional sales per quarter.
  • Maintained store organization and executed opening/closing procedures with 100% compliance to security standards.

Server

Denny’s
01.2021 - 10.2021
  • Served an average of 50+ customers per shift, maintaining a 90%+ customer satisfaction score.
  • Handled customer complaints efficiently, ensuring fast resolutions and improved guest retention.
  • Collaborated with team members to optimize table service, reducing wait times by 30%.

Sales Associate

True Religion Brand Jeans
10.2019 - 03.2020
  • Increased sales by 15%+ per month through personalized styling recommendations and client engagement.
  • Built long-term relationships with 30+ customers, leading to a 20% boost in repeat business and referrals.
  • Demonstrated in-depth product knowledge of 30+ denim styles, ensuring customers found the perfect fit and style.

Education

Bachelors degree - Human Rights and Equities

York University
Toronto
05.2025

Skills

  • Bilingual: English and Portuguese
  • Effective problem-solving
  • Multitasking and prioritization
  • Team leadership qualities
  • Marketing strategies
  • Product education
  • Product sales
  • Retail sales customer service
  • Telephone Etiquette
  • Computer literacy
  • Data entry
  • POS systems expert
  • Money handling
  • Food safety
  • Liquor, wine, and food service event management experience
  • Customer engagement
  • Display setup

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Certification

Whimis

Cansell

Smart serve

Timeline

Sales Associate

Arterra Wines Canada
08.2024 - Current

Brand Ambassador

Leafy Things
06.2023 - 09.2023

Bilingual Customer Experience Agent

Air Canada
01.2022 - 03.2024

Sales Associate

Trees
03.2021 - 12.2021

Server

Denny’s
01.2021 - 10.2021

Sales Associate

True Religion Brand Jeans
10.2019 - 03.2020

Bachelors degree - Human Rights and Equities

York University
Silvia Caroline Dias