Ana Karen Yanez Marron
Burnaby,BC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Solution Sales Associate
Tech Data
Guadalajara, Jalisco, México
06.2017 - 10.2019
- Handled first call response for basic solutions pricing and quoting for customers in assigned area.
- Built relationships with customers to encourage repeat business, through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service & sales
TELCEL
Guadalajara Jalisco México
03.2016 - 04.2017
- Handled customer service, retention, and sales retention effectively.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Trainee
Banco Actinver
Guadalajara Jalisco México
06.2015 - 12.2015
- Processed requests for checkbooks, debit cards, and insurance quotes.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Assisted in preparation of financial reports, supporting more informed decision-making.
Assistant of Patrimonial Advisor
Vector Casa de Bolsa, S.A. de C.V.
Guadalajara Jalisco México
12.2014 - 03.2015
- Calculated historical fiscal costs of brokerage contracts for annual declarations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Diploma - Corporate and business finance
Universidad Del Valle de Atemajac
Master of Arts - General Direction with financial focus
Universidad Europea de Monterrey
Guadalajara Jalisco México 11.2023
Bachelor of Arts - Finance
Universidad Del Valle de Atemajac
Guadalajara Jalisco México 08.2014
Skills
- Attention to detail and the ability to organize, prioritize and accomplish multiple tasks based on identified process requirements
- Ability to perform mathematical calculations Knowledge of distribution industry
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Product sales
Languages
English
Professional Working
PERSONAL INFORMATION
- Organized, responsible, patient, honest, trust worthy.
Timeline
Solution Sales Associate
Tech Data
06.2017 - 10.2019
Customer Service & sales
TELCEL
03.2016 - 04.2017
Trainee
Banco Actinver
06.2015 - 12.2015
Assistant of Patrimonial Advisor
Vector Casa de Bolsa, S.A. de C.V.
12.2014 - 03.2015
Diploma - Corporate and business finance
Universidad Del Valle de Atemajac
Master of Arts - General Direction with financial focus
Universidad Europea de Monterrey
Bachelor of Arts - Finance
Universidad Del Valle de Atemajac