El Mehdi Talbi
Montreal,QC
Summary
Hardworking Restaurant Manager with 20 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized MANAGER with 15 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Innovative Restaurant Manager with more than 10 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. 20 with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Restaurant Manager
restaurant-bar-pub LA BRUNANTE
Montreal, QC
09.2017 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
Restaurant General Manager
TOUJOURS MON AMOUR
Montreal, QC
01.2015 - 08.2018
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
General Manager
loft hôtel
Montréal
Jan.2010 - Aug.2014
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Collaborated with cross-functional teams to develop innovative solutions.
- Developed and implemented strategies to increase sales and profitability.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
hôtel rabat 5 stars
Morocco, rabat,morroco
04.2006 - 12.2010
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
I.T.H.Q
Montreal, QC06.2010
Associate of Arts - Hotel, Resort And Restaurant Management
I.T.H.T
MORROCO07.2004
GED -
AYOUBI SCHOOL
MORROCO07.2000
Skills
- Restaurant Operations Management
- Customer Service Best Practices
- Portion Control
- Problem-Solving
- Monitoring Food Preparation
- Training and Onboarding
- Staffing and Sales Reporting
- Profit Optimization
- Relationship Building
- Performance Improvement
- Employee Performance Evaluations
- Anticipating Problems
Languages
French
Native/ Bilingual
Accomplishments
- Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales by % from previous year.
- Efficiently operated two high volume restaurants with a combined staff of 120 culinary and restaurant professionals.
- Led team to achieve , earning recognition from upper management and financial reward.
- Recognized as Employee of the year for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Timeline
Restaurant Manager
restaurant-bar-pub LA BRUNANTE
09.2017 - Current
Restaurant General Manager
TOUJOURS MON AMOUR
01.2015 - 08.2018
General Manager
loft hôtel
Jan.2010 - Aug.2014
General Manager
hôtel rabat 5 stars
04.2006 - 12.2010
High School Diploma -
I.T.H.Q
Associate of Arts - Hotel, Resort And Restaurant Management
I.T.H.T
GED -
AYOUBI SCHOOL
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