Ellie-Rose Dawson
Canmore,AB
Summary
My previous experience of working in a fast paced, tourist central café and hotel has given me an insight into the workings of both front of house and behind the scenes in a housekeeping department. Considering both jobs were in busy locations, my ability to work well under pressure and handle high workloads make my skills valuable in various roles and tasks.
Overview
2
2
years of professional experience
Work History
Houseperson
The Malcolm Hotel
11.2024 - Current
- Safeguarded guest privacy by adhering to strict key control policies when entering guest rooms or restricted areas to complete requests in a timely maner.
- Constantly used a radio to communicate within and between department to optimise workflow during peak times and ensure housekeepers were constantly supplied with items they need.
- Alerted maintenance of needed repairs if I am unable to repair it myself while working independently during the evening.
- Completed any tasks needed throughout the hotel expanding my skill on a day to day basis depending on what is needed from me.
Housekeeper
The Malcolm Hotel
03.2024 - 11.2024
- Working in a team of housekeepers where we had individual tasks and ended the day working together to guarantee check-in time for guests increased my sense of team-work.
- We were expected to finish our rooms within the companies’ allocated times, leading me to finding more efficient ways of working to maintain the standards of the hotel and guests.
- Although cleaning the hotel room was my primary job, we were still expected to keep up the general cleanliness of public spaces while being friendly and communicative with guests.
Cafe Worker
Cobbs Café
11.2022 - 01.2024
- Working in a fast-paced environment while constantly changing my role after assessing where I was needed most made me be more of a team player, increasing my ability to multi-task.
- .Handling majority of aspects in the café, ranging from placing furniture outside, to preparing the food and drink beverages.
- working predominantly on the till and front of house allowed me to expand my skills in cash handling, resolving customer complaints and creating a welcoming environment for our customers by delivering helpful and friendly service.
- Trained and supervised new staff in every station to follow the health and safety regulations while also advising them on customer interactions.
Education
High School Diploma -
Kingussie Highschool
Kingussie, Scotland 06-2023
Skills
- Laundry management
- Turndown service
- Teamwork
- Interior and exterior cleaning
- Multitasking and prioritizing
- Sales techniques
- Time management
- Cash Handling
- Health and safety compliance
- Exceptional customer service
Timeline
Houseperson
The Malcolm Hotel
11.2024 - Current
Housekeeper
The Malcolm Hotel
03.2024 - 11.2024
Cafe Worker
Cobbs Café
11.2022 - 01.2024
High School Diploma -
Kingussie Highschool
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