Hanna Gail Lopez
Canmore,AB
Summary
Dynamic individual with multiple hands-on experience in coffeehouse practice and customer service industries. Provides an artistic eye for promotional strategies and is committed to making meaningful contributions while optimizing organizational systems for successful performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tattoo Artist
Mission Tattoo Parlour
06.2018 - Current
- Aligned in-person consultations to understand client’s vision, collaborating closely during design revisions to ensure their vision was accurately captured before beginning the tattoo process.
- Maintained strict hygienic and sanitary discipline, adhering to industry standards to prevent cross contamination and equipment maintenance to ensure client safety and shop reputation.
- Maintained meticulous digital and paper documentation of inventory count and expiry records while maintaining cost-effective spending habits, ensuring seamless presentation for unannounced drop-in visits from Health and Safety inspections.
- Knowledgeable in brand differences and equipment to ensure clients are only exposed to safe, vegan inks and high-quality needles for optimal healing and longevity.
- Configured a user friendly online booking process, minimizing application processing times and fulfilling email responses more efficiently.
- Maintained an organized client database for efficient appointment scheduling and tracking of completed artwork, setting up work station one hour early for appointments.
- Processed transactions through cash handling and e-transfers
- Cultivated a loyal clientele base and social media following through designing and executing high quality detailed tattoos, consistently exceeding client expectations and increasing clientele base since June 2017- July 2017 by 80%.
- Recognized signs of fainting, increased heart rates and stress, allergic reaction, and skin conditions to provide emotional and physical comfort, proper hydration and nutrition and cream products to alleviate pain or irritation.
- Educated clients on proper aftercare procedures, minimizing complications, and promoted optimal healing results.
- Fostered a deep studio bond by organizing Tattoo Flash Days, monthly Dungeons and Dragons campaign, colleague parties and BBQ potlucks, booking concert and comedy tickets as well as birthdays outings.
Barista
Starbucks (Britannia Plaza Location)
07.2017 - 12.2018
- Fostered a hospitable environment through engaging with customers, greeting regulars’ by name, memorizing their orders and preferences for their next visit which resulted in multiple five star Google reviews from loyal customers and newcomers as their favourite location.
- Listened patiently to customer concerns, questions and feedback and responded with a professional demeanor, resolving issues with emotional intelligence and regulation, ensuring customers always leave with a positively impactful experience.
- Shared strong enthusiasm with partners, customers, friends and family due to renovation plans and installment of the nitro cold brew bar and clover station, gripping attention for upselling opportunities and post-renovation presentation, impacting positive reputation over Reddit and increased sales by 30% throughout the summer of 2018.
- Approached visual upselling opportunities through custom hand-drawn overhead menu and sandwich boards which peaked customer conversation and increased sales by 15%.
- Demonstrated mindfulness of partner’s needs for assistance and proactivity to organize environment surroundings during busy rushes through effective communication, organizing cup orders in an orderly fashion, preparing shots and dairy options or other ingredients to assist in workflow and quality control, reducing bar backup and wait times to increase customer satisfaction.
- Thrived during rush periods due to multitasking finesse, crafting each beverage with time conscious speed, accuracy and technique, ensuring consistent high quality presentation to exceed customer expectations.
- Operated espresso machines, blenders, commercial coffee brewers, nitrous stations, all bar and store equipment with respect and care to decrease frequent repair maintenance.
- Restocked display cases in an attractive fashion to promote specialty and daily food items, increasing opportunity to upsell.
- Assisted management to maintain adequate stock levels and supplies on hand by notifying of shortages and waste, preventing any service delays.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods, presenting a pleasant walk-in impression for customers and inventory arrangement for partners.
- Adhered to strict food hygiene regulations, preventing risk of contamination or illness among customers.
- Regularly maintained a clean, sanitary and organized bar, POS stations, and restrooms for optimal productivity, safety and cleanliness store reputation.
- Streamlined efficient order processing through accurate cash handling and use of the point-of-sale system, reducing wait times and increasing customer contentment.
Blackjack Dealer
Cash Casino
11.2013 - 02.2014
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts to prevent fraud.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Recognized potential security risks promptly, notifying appropriate personnel to maintain a safe environment for all guests.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino, 10 am - 2 am schedule.
Sales Associate
Journeys Shoes
02.2012 - 02.2013
- Executed the merchandise pairing method and promoted similar style options when gathering shoe sizes for customers, increasing individual monthly sale targets by 5-10%.
- Collaborated with team members to exceed monthly sales goals by 20-30%
- Accurately processed POS transactions, payment cards, customer and gift receipts to customers, adhering to cash handling policy and ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted customers to locate in-store products and online pick-ups, resolving out-of-stock inquiries by verifying with other store locations via phone or computer systems.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Opened, shelved and prepped new products by pricing or tagging and arranged products in a visually appealing manner and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Janitor
Factotum Cleaning Services
05.2009 - 05.2013
- Improved office facility appearance by operating commercial orbiter floor machines after sweeping and mopping, dusted walls and ceilings with high reach tools and wet/dry microfiber rags to finish, disinfecting high-touch surfaces (doorknobs, handrails, public phones), wiping down office desks and drawers, performing deep cleaning and sanitation standards as the regular schedule
- Maintained cleanliness of restrooms and break rooms by washing down and properly sanitizing walls, floors, counters, cupboards, sinks and toilets.
- Adhered to company health and safety codes when handling, mixing, disposing and storing hazardous chemicals and material by labeling containers, bins, legible signs and organising chemicals into carry caddies for specific use.
- Regularly inspected grounds and disposed of all garbage and waste and other debris, while keeping pathways clear of safety hazards and spills.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Monitored and stocked inventory throughout the facility; replaced and refilled paper towel and neatly folded ends of toilet paper for presentation.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
Bachelor of Arts - Printmedia
Alberta University of The Arts
Calgary06-2020
Skills
- Bilingual (English and French)
- Strong Interpersonal Skills
- Food and Drink Prep and Handling
- Food and Safety
- Cash Handling and POS
- Proficient Task Management and Organization
- Inventory and Storage tracking
- Sanitation and Hygiene Protocol
- Commitment to High Quality Products and Customer Service
- Stress management and emotional, physical regulation
Accomplishments
SCHOLARSHIPS and AWARDS
2020 Graduated with Honours?
2019 Wilfred and Elsie Perrott Bursary Endowment Recipient
2018 Awarded the Jason Lang Entrance Scholarship
Awarded Senator Patrick Burns Legacy Scholarship
2017 Awarded the ½ Year Paid Tuition Prize– 2017 ACAD SHOW OFF!
Awarded the ACAD Eaton Entrance Scholarship
Awarded the Bennett Jones Scholarship
Awarded the Rotary Club of Calgary North
Awarded the Accomplished Angels Scholarship
Awarded the Richard D. Tingle Scholarship
2016 Awarded Certificate of Recognition: Unsung Hero
Earlier Experience
Blackjack Dealer, Cash Casino
Sales Associate, Journeys Shoes
Janitor, Factotum Cleaning Services
Certification
AGLC, Bloodborne Pathogens
Timeline
Tattoo Artist
Mission Tattoo Parlour
06.2018 - Current
Barista
Starbucks (Britannia Plaza Location)
07.2017 - 12.2018
Blackjack Dealer
Cash Casino
11.2013 - 02.2014
Sales Associate
Journeys Shoes
02.2012 - 02.2013
Janitor
Factotum Cleaning Services
05.2009 - 05.2013
Bachelor of Arts - Printmedia
Alberta University of The Arts
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