Ella Matheson
East York,ON
Summary
Outgoing hospitality professional with experience in fast-paced customer service environments. Creates a welcoming guest experience, maintains organized and clean spaces, and supports team operations. Brings strong communication skills, attention to detail, and a positive, “guest-first” attitude aligned with luxury service standards.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Front of House Staff
Celena’s Bakery
Toronto, Ontario
08.2024 - 11.2024
- Greeted and served customers in a fast-paced environment, creating a welcoming and positive experience
- Managed customer flow and supported efficient service during peak hours
- Maintained clean and organized front-of-house areas following strict cleanliness standards
- Designed and maintained visually appealing product displays
- Assisted in training new staff and collaborated with team members to ensure smooth operations
Market Volunteer (Children’s Activities & Crafts)
Danforth East Community Association
Toronto, Ontario
07.2023 - 10.2023
- Engaged with large groups, providing friendly and attentive service to families and children
- Maintained organized, clean, and safe activity spaces
- Communicated clearly with diverse groups in a busy public setting
- Supported event flow and contributed to a welcoming community environment
Childcare Experience (Babysitting – Private Family
Private Family
Toronto, Ontario
09.2019 - 09.2020
- Provided full-time care for a kindergarten-aged child with special needs
- Planned daily creative and play-based activities
- Supported emotional regulation and adapted activities to individual needs
- Ensured a safe, structured, and engaging environment
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph04-2029
High School Diploma -
Rosedale Heights School of The Arts
Toronto, ON06-2025
Skills
- Guest greeting & seating coordination
- Customer service & hospitality etiquette
- Strong communication & professionalism
- Cleanliness & organization (clean-as-you-go mindset)
- Team collaboration in fast-paced environments
- Attention to detail (table settings, presentation)
- Problem-solving & adaptability
- Time management & multitasking
Certification
CPR & First Aid Certified
Timeline
Front of House Staff
Celena’s Bakery
08.2024 - 11.2024
Market Volunteer (Children’s Activities & Crafts)
Danforth East Community Association
07.2023 - 10.2023
Childcare Experience (Babysitting – Private Family
Private Family
09.2019 - 09.2020
Bachelor of Arts - Psychology
University of Guelph
High School Diploma -
Rosedale Heights School of The Arts