Lenlen Gonzales
Calgary,AB
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Reliable employee brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Staff
WOW Chicken Macleod Trail-Calgary, AB
2023.06 - Current
- Provide top-quality customer service to guests, promote a positive dining experience
- Coordinate with back of house team to ensure timely service
- Take reservations, manage seating, and handle any customer complaints or special requests
- As well as, greeting and assisting customers, taking orders, preparing food and drinks, and maintaining a clean and organized dining area
- The Front of House Staff will also be responsible for handling cash and credit card transactions, and ensuring customer satisfaction.
Food Service Worker
Aramark-Calgary, AB
2024.03 - 2024.05
- I serve food and beverages to elders, and ensures that the kitchen and dining area are clean and safe.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashier
Real Canadian Superstore-Calgary, AB
2023.10 - 2024.05
- Process and receive payments in cash, keeping track of cash transactions, and greets customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
All Rounder
freshii-Calgary, AB
2023.06 - 2023.09
- Taking payment and handling cash
- Liaising with kitchen and wait staff regarding the menu and changes or stock issues
- Restocking items on shelves and in fridges and freezers
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Performed regular cleaning tasks such as washing dishes, sweeping floors, and sanitizing surfaces to maintain a hygienic kitchen environment.
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Thi-tho's Silod-Bocaue
2022.01 - 2023.03
- Process and receive payments in cash, keeping track of cash transactions, Inventory
- Also, I take and serve orders, clean tables and re-arrange chairs whenever I have spare time.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cleaning and Maintenance
laundry project-Bocaue
2020.03 - 2020.09
- Labels items upon receipt and includes cleaning instructions with items
- Also, Sorting, washing, drying, pressing and folding clothing and other textile items
- Removing stains from items using the appropriate procedures
Food and Beverage Server
Jer's Carinderia-Bocaue
2019.09 - 2019.11
- Presenting menus, serving and helping customers select food/beverages.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
Undergraduate - Anatomy And Physiology
Bow Valley College
Calgary, ABHigh school diploma or GED -
Dr. Yanga colleges Inc
05.2023
Skills
- Cashiering (2 years)
- Cleaning Experience
- Food Service
- Customer service (3 years)
- Serving (2 years)
- Greeting guests
- Professional Appearance
- Phone Etiquette
- Handling Complaints
- Guest Relations
- Staff Coordination
- Multitasking Abilities
- Time Management
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Safe Food
- Professionalism
Certification
ProServe, 04/01/24, 04/01/29
Languages
Tagalog
Full Professional
English
Professional Working
Timeline
Food Service Worker
Aramark-Calgary, AB
2024.03 - 2024.05
Cashier
Real Canadian Superstore-Calgary, AB
2023.10 - 2024.05
Front of House Staff
WOW Chicken Macleod Trail-Calgary, AB
2023.06 - Current
All Rounder
freshii-Calgary, AB
2023.06 - 2023.09
Cashier
Thi-tho's Silod-Bocaue
2022.01 - 2023.03
Cleaning and Maintenance
laundry project-Bocaue
2020.03 - 2020.09
Food and Beverage Server
Jer's Carinderia-Bocaue
2019.09 - 2019.11
Undergraduate - Anatomy And Physiology
Bow Valley College
High school diploma or GED -
Dr. Yanga colleges Inc
ProServe, 04/01/24, 04/01/29
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