Ella Hertz
Calgary,AB
Summary
Recent graduate with excellent communication, organizational and problem-solving skills. Passionate about anything outdoors and advocating for those that cannot advocate for themselves, I am eager to utilize the skills I learned in school in a new environment.
Overview
10
10
years of professional experience
Work History
Hostess/Waitress
Japonais Bistro
Edmonton
04.2019 - 02.2024
- Managed high influxes of people in a professional and welcoming manner in the positions of host, server and shift lead.
- Utilized Microsoft Office software to create weekly schedules, task charts and to input daily sales data and reports.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved any conflict or guest complaints with a mindset always geared towards resolution and relationship management.
- Enforced restaurant policies and guidelines in accordance with municipal, provincial and federal regulations.
- Maintained a clean and organized environment at times, remaining detail oriented throughout the whole shift.
- Quickly adapted to changing situations and conflict with a positive attitude and a willingness to learn.
- Discovered and created opportunities to engage with guests in a memorable manner that enhanced their overall experience.
- High comfortability speaking to and interacting with people both on an individual level as well as large groups.
Retail Sales Associate
Nanton Candy and Ice Cream
Nanton
09.2013 - 08.2018
- Designated keyholder, responsible for opening and closing the restaurant when needed.
- Stocked, rotated and maintained all product throughout the shift for the best guest experience.
- Offered guidance and recommendations for guests based on dietary restriction, preference or occasion.
- Built and maintained customer relationships by consistently providing excellent customer service.
- Handled cash and credit transactions with accuracy and efficiency.
- Facilitated conversation with guests to allow them to understand the story behind the business and enhance their experience.
Education
Bachelor of Arts - Communication And Journalism
MacEwan University
Edmonton, AB08-2024
Skills
- Positive and professional
- Adaptable and eager to learn
- Microsoft Office experience
- Flexible schedule
- Strong interpersonal skills
- Customer Needs Assessment
- Relationship building
- Excellent written and verbal communication skills
Accomplishments
- Chinook Financial Learn and Earn Scholarship (2018)
- Livingstone Range ATA Scholarship (2018)
- Margaret Foster Scholarship (2018)
- Promoted to shift lead at Japonais Bistro
- Western Financial Inspirational Award (2018)
Timeline
Hostess/Waitress
Japonais Bistro
04.2019 - 02.2024
Retail Sales Associate
Nanton Candy and Ice Cream
09.2013 - 08.2018
Bachelor of Arts - Communication And Journalism
MacEwan University
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