Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELLA FAIRBROTHER

Edmonton,AB

Summary

High-energy, eager to learn, and quick learning business student with 4+ years customer service ensuring the customer/ client comes first while providing the best service possible. Including 1+ year experience in financial roles ensuring transactions are completed with no issues. Executing cash receivable and treasury tasks to ensure they are completed to the highest standard while meeting deadlines.

Overview

3
3
years of professional experience

Work History

Customer Experience Associate

TD Bank
11.2022 - Current
  • Complete transactions for customers regarding their different accounts with TD
  • Complete bill payments through TD to other institutions
  • Ensure customers feel like family within TD
  • Complete due diligence for every transaction to prevent accidents of fraud
  • Meet and exceed quarterly and yearly goals

Cash Receivables Student

Cenovus Energy
05.2023 - 08.2023
  • Receive incoming AR cash and allocate to GL's and customer accounts
  • Solve inquiries from other teams regarding incoming AR cash and backup for payments
  • Complete daily tasks involving receiving wires, EFT, EFS, and cheques through SAP and SMS
  • Offset requests from account managers
  • Audit cash receivables work
  • Assist treasury as a part-time team member with reconciliation in blackline
  • Completed solium, fees, interest, and transfers for treasury through Fiori
  • Presented to Cenovus leadership team at the end of term

Hostess/Server/Bartender

Boston Pizza
01.2022 - 03.2023
  • Take payments from customers for orders ranging from in house to delivery
  • Maintain the cleanliness of the restaurant
  • Proficient use of tills for orders and organization
  • Create a welcoming environment and pleasant experience for the customers as soon as they enter the restaurant

Hostess/Server

Julio's Barrio Whyte Ave
07.2020 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Commerce - Accounting

MacEwan University
Edmonton, AB
12.2024

High School Diploma -

Lillian Osborne High School
Edmonton, AB
06.2020

Skills

  • Check payment processing
  • Service prioritization
  • Team Building
  • Bank transactions (depositing
  • Withdrawing, bill payment, and transfers
  • SAP system utilization
  • SMS system utilization
  • Multi-tasking
  • Blackline system utilization
  • Presenting

Timeline

Cash Receivables Student

Cenovus Energy
05.2023 - 08.2023

Customer Experience Associate

TD Bank
11.2022 - Current

Hostess/Server/Bartender

Boston Pizza
01.2022 - 03.2023

Hostess/Server

Julio's Barrio Whyte Ave
07.2020 - 09.2022

Bachelor of Commerce - Accounting

MacEwan University

High School Diploma -

Lillian Osborne High School

Similar Profiles

CREATE PROFILE
ELLA FAIRBROTHER