Gizelle Ahmad
Edmonton
Summary
Skilled in developing and maintaining operations and processes to achieve goals.Top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by understanding customer desires and by being personable, providing customized solutions to improve experience. Demonstrate strong organization skills, effective at multitasking, adapt quickly to new procedures and technologies.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Scotiabank
09.2017 - Current
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members during meetings to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new hires on company systems, policies, and procedures.
- Delivered exceptional customer service by addressing client needs, resolving issues efficiently, and ensuring a positive banking experience.
- Processed diverse financial transactions (e.g., cash, loans, mortgages, wire transfers) with 100% accuracy, meeting strict compliance and security standards.
- Opened and managed new customer accounts, including chequings and savings. Guided clients through the account opening process (eg. monthly fees, signing documents).
- Maintained organization and security by accurately filing paperwork and securely managing sensitive customer data.
- Proficient in using Microsoft Teams and Word for collaboration and documentation to optimize workflow efficiency.
Education
High School Diploma -
M.E. Lazerte
Edmonton, AB06.2014
Skills
- Critical thinking
- Problem resolution
- Computer proficiency
- Payment processing
- Paperwork processing
- Appointment scheduling
- Microsoft Office Suite
References
Shafiya Hanif - Customer Experience Lead
(780) 707-5437
Yoana Wakeford - Assistant Manager
(780) 267-2514
Timeline
Customer Experience Associate
Scotiabank
09.2017 - Current
High School Diploma -
M.E. Lazerte
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