ELISE MANOLAKOS
Toronto,ON
Summary
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accident Benefits - Claims Adjuster
WAWANESA INSURANCE
05.2023 - Current
- Examined claims forms and other records to determine insurance coverage.
- Directed claims negotiations within the allowable limit of $12,000 and supported successful litigations for advanced issues.
- Maintained compliance with policy and best practice requirements through meticulous documentation and adherence to company policies.
Fitness Specialist
CITY OF MARKHAM
02.2021 - 05.2023
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Participated in continuing education programs to stay current with industry trends and maintain professional certifications.
Fitness Co-ordinator
LIVunLtd Canada
08.2020 - 05.2023
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Your House Fitness
REGISTERED KINESIOLOGIST
09.2018 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Project Management Graduate Certificate - Business Administration
FANSHAWE COLLEGE
London, ONBachelor of Applied Science - Kinesiology (Honors)
GUELPH UNIVERSITY
Guelph, ONFitness and Lifestyle Management - Health And Physical Fitness
GEORGE BROWN COLLEGE
Toronto, ONSkills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
Accomplishments
- Maintained a superior quality rating of 85% in file handling from 2024 to present, exceeding the 75% department goal.
- Client Follow-up - Ensured the clients were satisfied with company services with follow-up calls.
Certification
- CPT - Certified Personal Trainer - 2005 to 2023
- Registered Kinesiologist, College of Kinesiologists of Ontario - 2016 to 2023
Timeline
Accident Benefits - Claims Adjuster
WAWANESA INSURANCE
05.2023 - Current
Fitness Specialist
CITY OF MARKHAM
02.2021 - 05.2023
Fitness Co-ordinator
LIVunLtd Canada
08.2020 - 05.2023
Your House Fitness
REGISTERED KINESIOLOGIST
09.2018 - 10.2020
Project Management Graduate Certificate - Business Administration
FANSHAWE COLLEGE
Bachelor of Applied Science - Kinesiology (Honors)
GUELPH UNIVERSITY
Fitness and Lifestyle Management - Health And Physical Fitness
GEORGE BROWN COLLEGE
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