Elijah Italia
Edmonton,AB
Summary
Dynamic shift leader and retail professional with a proven track record at Mastermind Toys, adept in shift management and customer service. Excelled in team coordination and organizational skills, enhancing store efficiency and customer satisfaction. Skilled in retail sales and POS systems, demonstrating a strong work ethic and exceptional communication abilities.
Overview
3
3
years of professional experience
Work History
Shift Lead
Mastermind Toys
Edmonton, Canada
08.2023 - Current
- Opening and closing tasks.
- Store keyholder.
- Customer service role.
- Checkout and merchandising.
- Tasked with managing, packaging, and retrieving online orders.
- Phone customer service.
Front of House Staff Member
Wing Snob
Edmonton, Canada
07.2022 - 08.2023
- Worked as a front-of-house cashier, taking orders, and plating food.
- Opening and closing shifts.
- Customer Service.
- Multitasking became an effective skill, as taking orders, plating, cooking, cleaning, and stocking all had to be done at effective times.
Retail Sales Associate
Showcase
Edmonton, Canada
11.2021 - 01.2022
- How to operate the POS system and deal with a high volume of customers.
- Worked with stocking items, stocked customer shelves, and did stocking in the back rooms.
- Moved items in and out of the facility.
- Engaged with customers when assistance was needed.
- Responsible for online package and order management.
Education
Post-secondary education - Nursing
NorQuest College
true10-2025
Diploma -
Ross Sheppard High School
Edmonton, AB, CA06.2021
Skills
- Strong work ethic
- Team orientated
- Communication skills
- Organizational skills
- Retail sales
- Shift leadership
References
References available upon request.
Timeline
Shift Lead
Mastermind Toys
08.2023 - Current
Front of House Staff Member
Wing Snob
07.2022 - 08.2023
Retail Sales Associate
Showcase
11.2021 - 01.2022
Post-secondary education - Nursing
NorQuest College
Diploma -
Ross Sheppard High School
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