Alexis Thiessen

August 2019 to July 2020

• Maintained store and maintained appearance.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Responded promptly to all resident inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
• Offered personalized concierge services such as booking hair and pedicure appointments or arranging transportation needs for residents
• Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.

• Interacted pleasantly with guests and residents when performing daily duties.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

• Trained team members in proper cleaning and sanitizing procedures.
• Followed sanitation schedule and documented cleaning activities.
• Monitored inventory of cleaning products and re-ordered.
• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.