Elaine Williamson
Sarnia
Summary
Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
29
29
years of professional experience
Work History
Key Holder Supervisor
Petsmart
Sarnia, ON
04.2024 - Current
- Managed cash handling processes, ensuring accurate register operations and timely financial reporting.
- Oversaw cashier operations during peak periods, maintaining high service standards.
- Performed daily cash management duties including deposits, audits.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Resolved customer complaints in a timely manner.
- Responded promptly to customer inquiries regarding product availability.
- Ensured safety protocols were followed to maintain a secure store environment.
- Collaborated with the Store Manager on routine operational activities.
Manager
Coffee Culture Café
Sarnia, ON
07.2010 - 12.2023
- Led and motivated employees to enhance productivity and engagement in their work.
- Supervised staff, providing training and support to enhance team performance.
- Managed daily operations of café to ensure smooth service and customer satisfaction.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals
- Developed and maintained relationships with customers and suppliers through account development
- Accomplished multiple tasks within established timeframes.
- Coordinated promotional events to enhance community engagement and increase café visibility.
Cash Office Associate
Giant Tiger
Sarnia, ON
01.1998 - 08.2002
- Streamlined computer and physical filing systems for improved accessibility.
- Managed cash drawer and balanced daily financial reports.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Handled cash transactions during peak hours accurately during peak sales periods.
- Oversaw cash drawer reconciliation and management and balanced daily financial reports.
- Ensured cleanliness and organization of cash office to support efficient operations.
Education
MEDICAL TRANSCRIPTION/HEALTHCARE DOCUMENTATION SPECIALIST - Administrative Assistant/Medical Transcription
CanScribe Career College
British ColumbiaOFFICE ADMINISTRATION PROGRAMS EXCEL AND WORD -
Lambton College
Sarnia OntarioMEDICAL TERMINOLOGY -
Lambton College
Sarnia, ONGraduated -
WIARTON DISTRICT HIGH SCHOOL
Wiarton OntarioSkills
- Staff Management
- Team Leadership
- Performance Management
- Staff Development
- Staff supervision
- Operational Oversight
- Schedule Preparation
- Task Coordination
- Task sequencing
- Inventory Control
- Customer service
- Work ethic
- Training development
Timeline
Key Holder Supervisor
Petsmart
04.2024 - Current
Manager
Coffee Culture Café
07.2010 - 12.2023
Cash Office Associate
Giant Tiger
01.1998 - 08.2002
MEDICAL TRANSCRIPTION/HEALTHCARE DOCUMENTATION SPECIALIST - Administrative Assistant/Medical Transcription
CanScribe Career College
OFFICE ADMINISTRATION PROGRAMS EXCEL AND WORD -
Lambton College
MEDICAL TERMINOLOGY -
Lambton College
Graduated -
WIARTON DISTRICT HIGH SCHOOL