Jazmin Diaz
San Luis Obispo
Summary
Results-driven Key Holder Supervisor with expertise in inventory management and staff education. Demonstrated excellence in managing customer inquiries and maintaining high operational standards, contributing to improved service delivery and customer loyalty.
Overview
4
4
years of professional experience
Work History
Key Holder Supervisor
Jiffy Lube
Paso Robles
11.2023 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted oil changes and fluid checks according to manufacturer specifications.
- Utilized diagnostic equipment to assess vehicle performance issues.
- Assisted customers in selecting appropriate tires and services for their vehicles.
- Educated customers on proper tire maintenance and safety practices.
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Managed inventory and restocked supplies to maintain service readiness.
- Assisted customers with service inquiries and provided expert recommendations.
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Analyzed customer feedback to identify improvement areas in service delivery.
oxigenesis
Warehouse Associate
paso robles
01.2022 - 10.2022
- Loaded and unloaded shipments using hand trucks and pallet jacks.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Collaborated with team members to meet daily shipping and receiving goals.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
Education
High School Diploma -
Grizzly Charter High School
San Luis Obispo 12-2023
Skills
- Customer service
- Inventory management
- Vehicle inspection
- Diagnostic equipment
- Tire maintenance
- Parts ordering
- Problem solving
- Vehicle maintenance
- Time management
- Sales and marketing
- Industry awareness
- Customer service focus
- Staff education
- Staff management
- Workflow management
- Oil change procedures
- Customer relationship management
- Hand tools proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Exceeded on target sales for the shop
References
References available upon request.
Timeline
Key Holder Supervisor
Jiffy Lube
11.2023 - Current
oxigenesis
Warehouse Associate
01.2022 - 10.2022
High School Diploma -
Grizzly Charter High School