Paula Plichta
Fort Frances,ON
Summary
Dynamic professional with extensive experience in business development and customer service, notably as President at Rainy Lake Zen Life Yoga Inc. Proven track record in strategic partnerships and marketing initiatives, coupled with strong communication and organizational skills. Adept at enhancing customer satisfaction and driving sales growth through innovative solutions.
Overview
26
26
years of professional experience
Skills
Promotional strategies
- Guest relations
- Customer relationship management
- Customer service
- Problem-solving
- Staff training
- Inventory replenishment
- Listening skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Money handling
- Flexible schedule
- Stocking and receiving
- Client service
- Store opening and closing
- POS system operation
- Upselling
- Professional demeanor
- Merchandise display
- Order processing
Store operations
Employee scheduling
Training and mentoring
Sales proficiency
Marketing initiatives
Customer service
Cash handling
Customer service management
Inventory monitoring
Store maintenance
Product ordering
Front end operations
Retail operations
Business development
Marketing and advertising
Willingness to learn
Teamwork
Attention to detail
Critical thinking
Excellent communication
Customer satisfaction
Organizational skills
Active listening
Adaptability and flexibility
Self motivation
Flexible work schedule
Product knowledge
Work History
Key Holder Supervisor
Mark's Work Wearhouse
10.2025 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices and sales techniques.
- Managed cash handling processes, including balancing registers and preparing deposits.
- Coordinated inventory management, including stock replenishment and loss prevention strategies.
- Ensured high standards of visual merchandising to enhance product presentation and store appeal.
President of Business Development & Wellness Coach
Rainy Lake Zen Life Yoga Inc
Fort Frances, ON
04.2024 - Current
- Developed strategic partnerships to enhance business growth and client engagement.
- Executed market analysis to identify new opportunities for service expansion.
- Spearheaded initiatives to improve customer retention through targeted outreach programs.
- Cultivated relationships with key stakeholders, fostering collaboration and trust.
- Facilitated workshops to promote wellness initiatives and community involvement in yoga practices.
- Designed personalized wellness plans addressing client goals and health concerns.
- Conducted assessments to evaluate client progress and adjust strategies accordingly.
- Educated clients on nutrition, exercise, and stress management techniques.
- Facilitated group workshops promoting holistic health practices and community engagement.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Developed and implemented customized yoga programs tailored to individual client needs.
- Fostered a supportive community environment promoting health and wellness initiatives.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
Housekeeping Manager
Coppen's Resort (seasonal)
Fort Frances, ON
05.2000 - Current
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Developed training programs for new staff, enhancing efficiency and service quality.
- Implemented inventory management systems for cleaning supplies, reducing waste.
- Coordinated with maintenance staff to address facility issues promptly and effectively.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
Travel Associate
TravelOnly
Fort Frances, ON
05.2017 - 10.2025
- Developed personalized travel itineraries tailored to client preferences and budget constraints.
- Coordinated travel arrangements, including flights, accommodations, and transportation services.
- Provided expert advice on destinations, attractions, and travel requirements for clients.
- Ensured compliance with industry regulations and company policies during booking processes.
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
Salon Owner/Operator
Shear Serenity Salon And Spa
Fort Frances, ON
03.2013 - 08.2025
- Managed daily salon operations, ensuring exceptional client experiences and service quality.
- Developed and implemented marketing strategies to increase clientele and brand awareness.
- Trained and mentored staff in techniques, customer service, and operational procedures.
- Oversaw inventory management, optimizing supply purchasing and minimizing waste.
- Implemented new services based on industry trends, enhancing salon offerings and customer satisfaction.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
Advertising Sales Representative
Warroad Pioneer
Warroad, MN
01.2012 - 03.2013
- Cultivated relationships with local businesses to drive advertising sales and client retention.
- Developed tailored advertising solutions to meet diverse client needs and maximize campaign effectiveness.
- Conducted market research to identify trends and opportunities for new advertising initiatives.
- Collaborated with creative teams to create compelling ad content that resonates with target audiences.
- Helped customers in determining design and layout of sold and spec ads.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Created and presented media and advertising packages to prospective customers.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
Receptionist
American Family Insurance Dave Gray
Warroad, MN
02.2011 - 12.2012
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling, optimizing time management for team members.
- Assisted in processing insurance claims, maintaining accuracy in documentation and client records.
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
- Resolved client inquiries promptly, demonstrating problem-solving skills and commitment to service excellence.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Rental Car Manager
Enterprise Products
Fort Frances, ON
10.2008 - 08.2010
- Oversaw daily operations and managed rental fleet performance to optimize customer satisfaction.
- Developed strategic partnerships with local businesses to enhance service offerings and increase revenue.
- Trained and mentored staff on customer service protocols and operational procedures for improved efficiency.
- Implemented inventory management systems to streamline vehicle tracking and reduce operational costs.
- Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
- Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
Outside Sales Representative
Fastenal
Fort Frances, ON
06.2006 - 10.2008
- Developed and maintained strong relationships with clients to drive customer loyalty.
- Conducted product demonstrations to showcase benefits and features of offerings.
- Collaborated with cross-functional teams to develop tailored solutions for clients.
- Identified new business opportunities through market research and networking efforts.
- Negotiated contracts and pricing agreements to maximize profitability while meeting client needs.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Education
RYT200 Yoga Teacher - Yoga And Meditation
My Vinyasa
Austin, TXHigh School Diploma -
Fort Frances High School
Fort Frances, ONCosmetology
Nu-Wave School of Hair Design
Thunder Bay, ONTimeline
Key Holder Supervisor
Mark's Work Wearhouse
10.2025 - Current
President of Business Development & Wellness Coach
Rainy Lake Zen Life Yoga Inc
04.2024 - Current
Travel Associate
TravelOnly
05.2017 - 10.2025
Salon Owner/Operator
Shear Serenity Salon And Spa
03.2013 - 08.2025
Advertising Sales Representative
Warroad Pioneer
01.2012 - 03.2013
Receptionist
American Family Insurance Dave Gray
02.2011 - 12.2012
Rental Car Manager
Enterprise Products
10.2008 - 08.2010
Outside Sales Representative
Fastenal
06.2006 - 10.2008
Housekeeping Manager
Coppen's Resort (seasonal)
05.2000 - Current
RYT200 Yoga Teacher - Yoga And Meditation
My Vinyasa
High School Diploma -
Fort Frances High School
Cosmetology
Nu-Wave School of Hair Design