Elaine Molawka
Burlington
Summary
Detail-oriented individual with exceptional communication, organization, and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments, including all areas of scheduling and data entry. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
37
37
years of professional experience
Work History
Tax Agent Tier 2
Canada Revenue Agency
01.2022 - Current
- Stayed up-to-date on current tax laws and regulations, providing knowledgeable advice to clients.
- Maintained detailed records of all client interactions for future reference and easy access during subsequent filings seasons.
- Assisted clients with complex tax situations, ensuring compliance with federal regulations.
- Streamlined tax filing processes for improved efficiency and reduced errors.
- Developed strong relationships with clients, peers, and management through clear communication and excellent customer service.
- Improved data accuracy by diligently entering account information and verifying input.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Employer Account Specialist and Data Entry
Workplace Safety & Insurance Board, WSIB
09.1988 - 12.2021
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information and completed routine and complex account updates to resolve problems.
- Assisted with month-end closing procedures, ensuring all account information was accurately recorded.
- Streamlined reconciliation processes, identifying discrepancies quickly and finding solutions to resolve issues effectively.
- Served as a reliable resource for colleagues needing assistance or clarification on data entry tasks.
- Maintained high levels of accuracy with consistent double-checking and validation of entered data.
- Strengthened client relationships through regular communication and effective problemsolving.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Resolved client complaints with empathy, resulting in increased loyalty and an understanding of WSIB regulations.
Education
High School Diploma -
Sir Allan MacNab
Hamilton, ON06-1984
Skills
- Adaptable learner in evolving fields
- Data accuracy in reporting
- Service excellence
- Client interaction proficiency working in a fast paced work environment
- Fine tuned organization and time management skills
- Genuine respect, caring, and dedication to all internal and external clients
- I work very well within a team environment, or on my own
Accomplishments
Second degree black belt in Taekwon-do
Timeline
Tax Agent Tier 2
Canada Revenue Agency
01.2022 - Current
Employer Account Specialist and Data Entry
Workplace Safety & Insurance Board, WSIB
09.1988 - 12.2021
High School Diploma -
Sir Allan MacNab
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