Michelle Cheung
Vancouver,BC
Summary
An analytical and passionate individual seeking experience in the professional workforce. Strong communicator with excellent organizational and time management skills. Proven ability to establish rapport with clients. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Collections Officer
Canada Revenue Agency
01.2023 - Current
- Worked closely with clients to develop plan of payment in order to rectify outstanding accounts.
- Determined what the best course of action is, preparing appropriate documentation for legal actions.
- Documented all daily collections and account activities by uploading information to company's database.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
Assistant
Kumon North America
05.2023 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided professional services and support in a dynamic work environment.
Team Lead
Kumon North America
05.2012 - 12.2022
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules and found coverage for short shifts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business procedures.
Education
Bachelor of Commerce - Operations Management
University of Calgary
Calgary, AB 04-2021
Bachelor of Arts - International Relations
University of Calgary
Calgary, AB 04-2021
Skills
- Versatile in dynamic environments
- Clear and concise communication
- Cross-functional collaboration
- Comprehensive documentation expertise
- Proficient in task management
- Attention to detail
- Flexible learner
- Customer relationship management
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Elementary
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
- Spin
Timeline
Assistant
Kumon North America
05.2023 - Current
Collections Officer
Canada Revenue Agency
01.2023 - Current
Team Lead
Kumon North America
05.2012 - 12.2022
Bachelor of Commerce - Operations Management
University of Calgary
Bachelor of Arts - International Relations
University of Calgary
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